- Office locations: Canberra
- Essential: Current NV2 and/or TSPV security clearance
- Start Date: June 2027
We are seeking a Service Delivery Manager to oversee operational services, manage stakeholder relationships and drive service improvement.
Key responsibilities
- Manage service levels, performance reporting and service reviews.
- Coordinate incident, problem, change and service request management.
- Lead escalations and oversee service transition and continuity.
- Manage suppliers, delivery teams and operational risks.
Skills & experience
- Proven experience managing end-to-end ICT service delivery.
- Strong understanding of ITIL service management practices.
- Experience with ITSM platforms, service dashboards and performance reporting.
- Strong customer engagement, supplier management and leadership skills.
Security Clearance: Current NV2 or TSPV clearance is strictly required
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Service Delivery Manager employer: Nixil Pty
As a Communications System Engineer, you'll thrive in a dynamic work environment that values technical expertise and collaboration. Our commitment to employee growth is evident through ongoing training opportunities and a supportive culture that encourages innovation and teamwork. Located in a strategic area with access to Defence stakeholders, we offer a unique chance to contribute to meaningful projects while enjoying a balanced work-life experience.
