Office Administrator

The Data Center Operations Facilitator is responsible on a daily basis for providing administrative support to the Operations team to allow their time to be better devoted to the day-to-day running of the business and to meet SLA’s. The Facilitator supports a campus of data centers across an assigned location with various administrative tasks and ensures the facilities are well maintained.

Key responsibilities:

• Coordinate consistent office management functions across all Data Centers within the assigned campus in line with national standards
• Build positive working relationships with key stakeholders within and outside the business
• Manage stakeholder expectations and juggle conflicting deadlines
• Consider and initiate opportunities for process improvement
• Support the AU Operations Support team to facilitate effective administration and office operating procedures
• Effectively manage and track spend across key budget categories within assigned campus under guidance of AU Operations Support team
• Support the AU Operations Support team with presentation of updates and statistics on campus activities
• Consistently coordinate daily operational procurement requirements across assigned campus
• Consistently coordinate and prepare monthly customer reporting requirements across assigned campus to a high level of attention to detail and within expected timeframes
• Collaborate with technical and administrative stakeholders, internally and externally, to resolve issues and ensure accuracy of customer reports
• Support Data Center Manager with ad hoc reports and projects as required
• Coordinate training activities for local Operations teams across assigned campus
• Provide support on Operations and company wide events across multiple locations when needed
• Proactively resolve or escalate issues requiring attention
• Champion best practice initiatives across campus to support business strategy (e.g. sustainability)
• Consider opportunities for process improvement
• Embody the Equinix culture daily in all interactions with internal and external customers

Organisational Support Responsibilities:

• Managing positive business relationships with key vendors and staff across campus
• Managing purchase orders, receipting and timely payment of invoices associated with office management responsibilities and other key projects
• Proactively share suggestions and feedback on changes required across assigned campus
• General office support such as managing supplies and storage areas, catering orders, courier bookings, and coordinating team events on occasion
• Maintenance of office common areas and equipment
• Assist with documenting procedures from time to time
• Provide relief support to other Data Center Operations Facilitators when required
• Assist with workstation setups and tours for new hires to ensure a smooth transition into the business

Qualifications, key skills and attributes:

• 3 years in an administration role
• Advanced level Microsoft Word and Excel
• Experience in purchase ordering ideal, particularly COUPA system
• Data Centre or IT experience advantageous but not essential
• High level of integrity and respect for confidentiality
• Proactive with the ability to work independently or in a dynamic team environment
• Highly organized and ability to prioritize and manage time effectively
• Ability to work across a range of administrative, project and support activities
• Strong customer and service-delivery focus
• Strong written and verbal communication skills
• Ability to communicate effectively with stakeholders at all levels of seniority
• Self-motivated with a positive, can-do attitude