At a Glance
- Tasks: Resolve customer disputes and ensure fair outcomes in financial services.
- Company: Join Nissan Financial Services, a company that values fairness and communication.
- Benefits: Earn $98,000 with hybrid work options and employee vehicle lease perks.
- Other info: Diverse and inclusive workplace focused on your growth and success.
- Why this job: Make a real impact by shaping customer experiences and building trust.
- Qualifications: Experience in dispute resolution or customer service is a plus.
The predicted salary is between 60300 - 73700 $ per year.
This is your opportunity to step into a role where fairness, judgement and great communication come together. Joining our Financial Support and Customer Resolution team, you’ll work with customers to understand what has gone wrong, find the root cause and develop a resolution that is fair for everyone. You’ll manage matters from simple to complex and build strong relationships with customers, internal teams and external bodies such as AFCA and IFSO.
This is a role for someone who stays calm in sensitive conversations, enjoys problem-solving and wants to build specialist complaints and regulatory experience in financial services.
Why you’ll love working with us
- Be rewarded | Enjoy a salary of $98,000 ($87,500 base + Super), along with access to employee vehicle lease options.
- Build specialist expertise | Develop your skills in complaints management, regulatory compliance and negotiation within financial services.
- Work with good people | Collaborate with colleagues across Collections, the Customer Experience Centre, Retail and Commercial Credit and Compliance.
- Enjoy flexibility | Benefit from a hybrid working arrangement, including two days working from home each week.
- Make an impact | Your decisions directly shape fair outcomes for customers and the way they experience Nissan Financial Services.
What you’ll make happen
- This isn’t about processing complaints. It’s about getting to the right outcome for the customer and the business.
- Own disputes from start to finish, from initial complaint through to final decision.
- Resolve matters in line with AFCA and IFSO requirements and relevant regulations, including RG 271.
- Prepare clear documentation such as final decision letters, settlement terms and AFCA or IFSO submissions.
- Partner with internal teams and external bodies to bring matters to a fair and timely outcome.
- Deliver service excellence by meeting and exceeding regulatory timeframes.
- Strengthen our processes by identifying improvements that make complaints handling more efficient.
What you’ll bring
- We’re looking for someone who can handle sensitive situations with tact and make confident, well-reasoned decisions.
- You’ll be set up for success if you have:
- Experience in dispute resolution, complaints management, customer service or collections, ideally within finance.
- A working understanding of RG 271 and the regulatory environment for credit.
- Excellent written and verbal communication, with strong negotiation and problem-solving skills.
- A sharp eye for detail and the ability to manage competing priorities and deadlines.
- Confidence working independently and under pressure.
- Strong computer skills and confidence across multiple systems.
DON’T TICK EVERY BOX?
We’d still love to hear from you. Great talent comes from different backgrounds. If you bring relevant experience, transferable skills and the willingness to learn, we encourage you to apply.
Build more than your next role
At Nissan Financial Services, you’ll be part of a business focused on creating fair, positive outcomes for customers. You’ll build valuable financial services experience, work alongside people who want to see you succeed and develop skills that can take your career further.
READY TO MAKE YOUR MOVE?
If you’re ready to resolve matters fairly, build trust with customers and grow your expertise in financial services, we’d love to hear from you. At Nissan Financial Services, diversity and inclusion are fundamental to who we are. We welcome applications from people of all backgrounds and experiences and are committed to creating an environment where everyone feels valued, respected and empowered to succeed.
COME FOR THE OPPORTUNITY. BUILD A CAREER WITH US. DARE BEYOND.
Customer Resolutions Officer in Melbourne employer: Nissan
Nissan Financial Services is an exceptional employer that offers a dynamic and collaborative work environment, where you can engage with senior stakeholders and contribute to impactful treasury initiatives. With a strong focus on employee development, you'll have the opportunity to enhance your technical treasury skills while being part of a globally recognised brand that values innovation and continuous improvement. Located in a vibrant area, this role provides a unique chance to make a genuine impact within a supportive team culture.
