At a Glance
- Tasks: Build lasting customer relationships and guide them through their finance journey.
- Company: Join Nissan Financial Services, a leader in customer loyalty and retention.
- Benefits: Enjoy flexible hybrid work, on-site parking, and opportunities for career growth.
- Other info: Diverse and inclusive workplace focused on your success and development.
- Why this job: Make a real impact by helping customers navigate their finance options.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 41850 - 51150 $ per year.
This is your opportunity to turn great customer conversations into long-term relationships with Nissan Financial Services. Joining our Loyalty and Retention team, you’ll work with existing customers as they approach important moments in their finance journey, helping them understand their options and making the next step as simple as possible. That could mean helping a customer refinance, exploring a variation, supporting a new finance application or connecting them back with the dealer network for their next vehicle. This is a customer-focused role with a commercial edge. You’ll build relationships, uncover opportunities and help create experiences that keep customers connected with Nissan Financial Services.
We have two fixed-term roles available covering parental leave, giving you the chance to build valuable financial services experience and make an impact from day one.
Why you’ll love working with us
- Drive your career forward | Build valuable experience across customer loyalty, financial services, sales and relationship management.
- Work with good people | Join a collaborative Loyalty and Retention team focused on creating better customer outcomes.
- Enjoy flexibility | Benefit from flexible hybrid working options and on-site parking.
- Make an impact | The conversations you have directly influence customer retention, future finance opportunities and the experience customers have with Nissan.
What you’ll make happen
- Build lasting relationships through proactive inbound and outbound customer conversations.
- Guide customers through their next move by explaining available options as their finance contract approaches maturity.
- Create retention opportunities through refinancing, variations and relevant finance solutions.
- Connect customers with our dealer network when they’re ready to explore their next vehicle.
- Support Nissan Future Value customers and work closely with dealers to create a smooth end-of-term experience.
- Generate quality leads and make sure customers and dealers have clear information, expectations and next steps.
- Support new finance applications where appropriate.
- Make every interaction count by creating an experience that is easy, positive and genuinely helpful.
What you’ll bring
- Experience in a direct selling environment is highly regarded, customer service environment is required.
- Confidence working towards targets while maintaining a strong customer experience.
- The ability to quickly build rapport, ask the right questions and understand what a customer actually needs.
- Strong communication skills across both phone and digital channels.
- Confidence navigating different systems and managing multiple customer interactions.
- Sound judgement when discussing customer financial circumstances.
- A positive, proactive and accountable approach.
- Curiosity and a genuine desire to keep learning and improving.
We’d still love to hear from you. Great talent comes from different backgrounds. If you bring strong customer skills, transferable experience and the willingness to learn, we encourage you to apply.
At Nissan Financial Services, you’ll be part of a business focused on creating better experiences for customers and dealer partners. You’ll build valuable financial services experience, work alongside people who want to see you succeed and develop skills that can open up opportunities across Nissan.
If you’re ready to build customer relationships, create loyalty and help people confidently take their next step, we’d love to hear from you. At Nissan Financial Services, diversity and inclusion are fundamental to who we are. We welcome applications from people of all backgrounds and experiences and are committed to creating an environment where everyone feels valued, respected and empowered to succeed.
Customer Loyalty Officer in Melbourne employer: Nissa
Nissa offers a dynamic work environment where employees are encouraged to grow and develop their skills. The company provides competitive salaries, annual bonuses, and additional benefits such as fully maintained vehicles and discounts. With a focus on building strong relationships with customers and partners, Nissa fosters a culture of collaboration and support.
