At a Glance
- Tasks: Provide top-notch customer service and handle inquiries in a fast-paced call centre.
- Company: Join Nisbets, a global leader in catering equipment with a supportive team culture.
- Benefits: Enjoy competitive pay, no weekend work, staff discounts, and wellness programs.
- Other info: Great career growth opportunities in a diverse and inclusive workplace.
- Why this job: Make a difference by helping customers while developing your skills in a dynamic environment.
- Qualifications: Customer service experience, strong communication skills, and a willingness to learn.
The predicted salary is between 47250 - 57750 $ per year.
Nisbets Australia is a global company and a leader in the catering equipment industry. We have been in Australia since 2010 but are part of a much bigger team across 10 countries. We have over 500,000 customers worldwide and sell catering equipment in over 100 countries. We attribute our ongoing growth in the catering equipment industry to our number one asset - our people!
We are currently recruiting for a Customer Support Specialist in our Call Centre for 37.5 hours per week, working across Monday to Friday on a permanent full-time contract. Reporting to the Customer Support Team Leader, this role will be responsible for providing a high level of customer service in line with the Call Centre performance standards.
The key focus areas of the role include:
- Handling inbound customer calls and processing customer orders in an accurate and efficient manner
- Investigating delivery inquiries
- Responding to customer queries
- Maintaining call KPI’s within defined Call Centre standards
- Achieving all individual objectives as directed
- Knowledge of Company's products and services
- Undertaking additional customer/Call Centre/business activities as directed by the Team Leader
- Championing the Core Nisbets Values
WHAT YOU'LL NEED TO SUCCEED
The successful candidate will possess the following skills and experience:
- Previous experience working in a customer service environment
- Excellent telephone manner
- Ability to work autonomously and take ownership of individual KPIs
- Excellent numeracy and literacy skills
- Willingness to learn
- Problem solving and decision-making skills
- Excellent written and verbal communication skills
- Proficient in the use of Microsoft Office
WHAT YOU NEED TO KNOW
Nisbets provide their employees with numerous benefits that include a competitive base salary, no evenings or weekend work, a generous staff discount on products for all your cooking needs, access to an Employee Assistance Program, and an excellent communication and wellness platform that offers great discounts to well-known retailers and shops. Nisbets Australia and New Zealand engage in Equal Opportunity recruitment practices to ensure it is a fair process for all applicants.
Customer Support Specialist in Campbelltown employer: Nisbets
Nisbets Australia & New Zealand is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the hospitality equipment sector. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, ensuring you can thrive in your role as a Key Account Manager. Located in NSW, our team enjoys a supportive environment that values work-life balance and encourages meaningful contributions to our expanding distributor network.
