At a Glance
- Tasks: Welcome patients, manage appointments, and support healthcare professionals with admin tasks.
- Company: Ninox Health, a growing GP-owned medical practice on the Sunshine Coast.
- Benefits: Join a friendly team, enjoy a supportive work environment, and make a real difference.
- Other info: Opportunities for growth in a dynamic, caring workplace.
- Why this job: Be the first smile patients see and help create a welcoming atmosphere.
- Qualifications: Experience in a General Practice preferred; strong customer service skills essential.
The predicted salary is between 39600 - 48400 $ per year.
At Ninox Health, we believe every interaction matters. For many patients, our reception team is the first voice they hear and the first face they see. We know that a warm welcome, a genuine smile and exceptional customer service can make all the difference, particularly when someone is feeling unwell or anxious.
We're looking for an experienced Receptionist to join our friendly team and help us continue delivering outstanding care across our two Sunshine Coast clinics, with your main base being at our Sippy Downs location. This is a fantastic opportunity to join a growing, GP-owned medical practice where you'll be valued as an important part of the team.
About the Role
Working closely with our team, you'll help ensure our clinics run smoothly while providing exceptional service to every patient who walks through the door. Your responsibilities will include:
- Welcoming patients with warmth, professionalism and empathy
- Answering phone calls and responding to patient enquiries
- Managing appointment bookings and recalls
- Processing Medicare claims, private billing and payments
- Assisting patients with questions and resolving concerns professionally
- Supporting doctors, nurses and allied health providers with administrative tasks
- Maintaining accurate patient records and confidentiality
- Helping create an organised, efficient and welcoming reception environment
- Working collaboratively with the wider team to ensure each day runs smoothly
About You
We're looking for someone who:
- Has worked in a General Practice clinic within the last three years (preferred)
- Has experience using Best Practice software (preferred)
- Has a sound understanding of Medicare and private billing
- Enjoys helping people and providing exceptional customer service
- Communicates warmly and professionally, both in person and over the phone
- Remains calm and organised in a busy environment
- Is proactive, reliable and enjoys working as part of a team
- Is willing to pitch in wherever needed to support colleagues and patients
- Takes pride in doing the little things well
Most importantly, you'll be someone who genuinely enjoys making people feel welcome and cared for.
Why Join Ninox Health?
Ninox Health is a growing, GP-owned medical practice with clinics in Buderim and Sippy Downs. We're passionate about delivering high-quality healthcare while creating a workplace where our team enjoys coming to work each day. We believe in kindness, teamwork and continuous improvement. Everyone contributes, everyone is respected and everyone plays an important role in creating an exceptional experience for our patients.
Receptionist in General Practice in Sunshine Coast employer: Ninox Health on Buderim
At Ninox Health, we pride ourselves on being an exceptional employer that values every team member's contribution. Our friendly work culture fosters kindness and teamwork, ensuring that you feel supported and appreciated in your role as a Receptionist. With opportunities for professional growth and the chance to make a meaningful impact on patients' lives at our Sippy Downs clinic, joining our GP-owned practice means becoming part of a dedicated team committed to delivering outstanding healthcare.
