At a Glance
- Tasks: Answer calls, book appointments, and assist patients in a busy medical practice.
- Company: Join Townsville GP Superclinic, a vibrant healthcare hub in Hyde Park.
- Benefits: Full-time hours with flexible shifts and opportunities for ongoing training.
- Other info: Fast-paced role with a focus on teamwork and professional growth.
- Why this job: Make a difference in patient care while developing your skills in a supportive environment.
- Qualifications: Customer service experience preferred; healthcare background is a bonus.
The predicted salary is between 37800 - 46200 $ per year.
Fulltime Medical Receptionist - assist with weekend and after hours rotation
Townsville GP Superclinic is seeking a Full Time Medical Receptionist for our busy General Practice on Charters Towers Road, Hyde Park.
Previous Healthcare industry experience preferable, however hospitality Reception/Administration or Customer Service skills suit also.
Roster full time - shifts during clinic opening hours (38 hrs p/wk) Flexibility is required with shifts (that range between 6 and 8 hours) rostered mornings, afternoons, some evenings and rotational weekends, to cover Practice hours.
Practice hours are between 7.30am and 10pm.
Duties include, but are not limited to
- Answering incoming calls, busy switchboard and professional emails
- Booking appointments on health-based software, assisting patients with enquiries and kiosk check in
- Meeting and greeting clientele in a friendly manner
- General cleaning and upkeep of practice areas, following strict infection control requirements, stock take and restocking of supplies
- Screening of presenting patient
- Liaising with Allied Health and other service providers (specialists, aged care to assist with patient care management)
- Willingness to learn, be directed and follow procedures
- Dealing with patient enquiries, delays and rescheduling, over the phone and in person, including challenging situations
- Opportunity to learn higher duties.
- Providing support / assistance to our healthcare professionals
• The successful applicant must also have
- Exceptional customer service skills, with a polite manner, and empathic nature
- Enjoy a fast-paced environment
- Ability to remain calm under pressure, with a positive and enthusiastic disposition
- Demonstrate outstanding organizational / time management skills, with the ability to multi-task
- A commitment to on-the-job training and ongoing learning and development
- Take pride in their written and verbal communication skills, paying attention to detail
- Willing to take direction and work collaboratively as part of a Team
- Intermediate computer knowledge/skills
- Ability to show empathy towards others and a general desire to assist patients, co-workers and professionals
- Current driver licence for errands (automatic work car)
- Australian citizenship or permanent residency essential
- Please note only shortlisted applicants will be contacted.
- #J-18808-Ljbffr
Medical Receptionist employer: Nicholl Holdings
At Townsville GP Superclinic, we pride ourselves on being an excellent employer that fosters a supportive and collaborative work environment. Our team-oriented culture encourages professional growth through ongoing training and development opportunities, ensuring that our nurses can thrive in their roles while providing high-quality care to our patients. With flexible working arrangements and a commitment to work-life balance, we offer a rewarding career path in the heart of Townsville.
