At a Glance
- Tasks: Answer calls, manage appointments, and provide exceptional customer service in a busy clinic.
- Company: Cairns GP Superclinic, a friendly and supportive general practice.
- Benefits: Flexible casual hours, on-the-job training, and a dynamic work environment.
- Other info: Ideal for those seeking part-time work with a commitment to ongoing learning.
- Why this job: Join a caring team and make a difference in patients' lives every day.
- Qualifications: Customer service experience preferred; training provided for the right candidate.
The predicted salary is between 24.3 - 29.7 $ per hour.
General Practice in Cairns requires a Receptionist – casual rotational roster. Available for regular / rotational rostered hours over 7 days, during clinic hours. Customer Service skills required and empathetic nature. Require commitment available for both morning, afternoon and evening shifts. This will include Call Centre shifts as part of reception. While previous medical receptionist / call centre experience is an advantage, candidates with a background in reception/administration, customer service or hospitality are encouraged to apply, with on-the-job training provided to the right candidate.
Key Responsibilities:
- Answer incoming calls and manage emails, on a busy switchboard.
- Book appointments and manage multiple diaries.
- Greet patients warmly and maintain a friendly environment.
- Ensure cleanliness and compliance with infection control protocols.
- Handle patient enquiries and rescheduling, including challenging situations.
- Assist healthcare professionals and perform administrative tasks.
Ideal Candidate:
- Exceptional customer service skills with a polite, empathetic manner.
- Ability to thrive in a fast-paced environment and remain calm under pressure.
- Strong organisational and time management skills, with multitasking ability.
- Commitment to ongoing training and professional development.
- Excellent written and verbal communication skills with attention to detail.
- Willingness to learn, be directed and follow procedures.
- Team player with intermediate computer skills.
- Valid driver's licence for errands (automatic vehicle).
- Australian citizenship or permanent residency essential.
Availability:
- Approx. 4 to 5 shifts per week (25 to 35 hours).
- Flexibility is required as shifts cover morning, afternoon and evening, with rotational weekends – during the clinic's opening hours.
- Current clinic hours are Mon-Fri 7am to 9pm; Sat-Sun 8am to 6pm, also open Public Holidays.
NB: Only shortlisted applicants will be contacted. Must be Permanent Resident or Citizen, sponsorship not available. Require current Australian automatic driver's licence.
Medical Receptionist – Casual – Cairns Gp Superclinic employer: Nicholl Holdings Pty
Cairns GP Superclinic is an excellent employer, offering a supportive work culture that prioritises friendly and efficient service. With flexible rotational shifts, employees benefit from on-the-job training and opportunities for growth within the healthcare sector, all while contributing to the well-being of the local community in Cairns.
