- Must be able to start immediately on a 3 month Contract with a potential to perm
- North Sydney based- Hybrid- 2 days in the office a week-
The Company
An established community-focused not-for-profit that provides care solutions that connect people with the support they need.
The Role
This is a key "hands on" role supporting digital and operational improvement through CRM optimisation, process enhancement, and systems alignment. Working cross-functionally, the position focuses on improving workflows, reporting, documentation, and user experience while partnering with stakeholders to support efficiency, scalability, and ongoing business improvement.”
Key Responsibilities
- Conduct a thorough review of the existing Salesforce environment, including architecture, configuration, data flows, and integrations.
- Conduct a gap analysis, identifying inefficiencies, and opportunities for improvement.
- Coordinate business requirements, develop user stories, functional specifications and process flows.
- Develop, implement and evaluate broader system enhancements, automation and configuration changes to support organisational needs, including automating reports and investigating potential integrations.
- Collaborate with cross-functional teams to integrate Salesforce with other systems and applications for streamlined data flow and reporting, and support systems optimisation across all other platforms.
- Support business readiness through change support, adoption, and continuous system enhancement.
- Map and analyse current workflows to create SOPS and refine workflows to improve efficiency, consistency, and service outcomes, maintaining system integrity, permissions, and data quality standards.
- Strengthen reporting, dashboards, and data governance to support decision-making and organisational visibility.
- Partner with teams and external providers to translate business requirements into practical, user-friendly CRM and systems solutions.
- Provide ongoing systems guidance, user support, and strategic input to stakeholders.
Skills and Requirements
- Must be tertiary qualified and certified as a Salesforce Administrator, with at least 3 years experience in a business analysis, systems, or Salesforce-focused role.
- Must have used Jira and Confluence and tested in a sandbox environment, be able to figure permission sets
- Proven ability to analyse business requirements and design practical, scalable solutions.
- Strong capability in mapping workflows and process improvement, business analysis, and translating operational needs into practical solutions.
- Confident producing documentation such as workflows, requirements, and process materials.
- Strong stakeholder engagement, communication, and relationship management skills.
Work with very passionate, strategic thinkers in this not for profit organisation which is undergoing exciting change.
submit your resume in WORD format.
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Salesforce Systems Lead in North Sydney employer: Niche 212
At Niche 212, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work culture. As an Operations Manager/Credit Analyst, you'll benefit from our commitment to employee growth through ongoing training and development opportunities, all while working in a vibrant environment that values innovation and teamwork. Located in a thriving financial services hub, we offer competitive remuneration and the chance to make a meaningful impact in the recruitment industry.
