At a Glance
- Tasks: Lead large-scale consulting projects that drive business transformation and enhance customer experience.
- Company: Join NiCE, a global leader in AI and cloud solutions with a dynamic culture.
- Benefits: Competitive salary, career growth opportunities, and a chance to work with cutting-edge technology.
- Other info: Work in a collaborative environment focused on innovation and excellence.
- Why this job: Make a real impact by transforming businesses and improving customer journeys.
- Qualifications: 7+ years in consulting or CX transformation with strong stakeholder management skills.
The predicted salary is between 135000 - 165000 $ per year.
Job Description
At Ni CE, we don’t limit our challenges.
We challenge our limits.
Always.
We’re ambitious.
We’re game changers.
And we play to win.
We set the highest standards and execute beyond them.
And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The International Consulting Manager within the Ni CE Value Realisation Services (VRS) team is responsible for leading large-scale, complex consulting engagements that deliver enterprise-wide business transformation, measurable customer experience (CX) improvement, and AI-driven value realisation from Ni CE solutions.
This Australia-based role combines strategic leadership with hands-on consulting delivery, ensuring customers achieve adoption at scale, operational excellence, and clear return on investment.
The role plays a critical part in positioning Ni CE as a strategic transformation partner, enabling end-to-end change across people, process, and technology with a strong focus on CX and AI-led innovation.
Given the regional context, this role also requires strong understanding and alignment with sovereign cloud, data residency, and regulatory requirements across Australia and APAC markets.
How will you make an impact?
- Lead and manage VRS consulting teams, ensuring consistent, high-quality delivery aligned to Ni CE VRS methodology
- Own end-to-end consulting engagements across CX, AI, workforce optimisation, digital and transformation
- Act as senior escalation point and lead resolution of complex delivery challenges
- Translate strategic business objectives into actionable transformation roadmaps and delivery plans
- Drive value realisation through clear definition and tracking of business outcomes and ROI
- Design and implement change strategies across people, process, and technology
- Establish strong governance, KPIs, and delivery cadence
- Ensure alignment across the global VRS consulting practice, product, and customer priorities
- Drive adoption and optimisation of Ni CE solutions
- Provide thought leadership and embed industry best practices
- Support commercial growth and strengthen customer relationships
- Sovereign Cloud & Regulatory Alignment
- Ensure all solutions and consulting engagements align with sovereign cloud requirements, including data residency and security controls
- Collaborate with customers to design compliant architectures within Australian and APAC regulatory frameworks
- Provide guidance on risk, governance, and compliance in cloud-based CX and AI implementations
- Align transformation strategies with public sector and regulated industry expectations
- Stakeholder Engagement & Advisory
- Act as trusted advisor to senior stakeholders, including C-suite
- Lead strategic discussions and influence decision-making
- Ensure stakeholder alignment and sponsorship
- Operate effectively across matrixed teams
- CX & AI-Led Value Focus
- Drive CX transformation to improve customer journeys and satisfaction
- Leverage AI, automation, and analytics to deliver performance improvements
- Focus on measurable outcomes including efficiency, CX metrics, and automation adoption
- Align CX, AI, and operational design into a cohesive strategy
Have you got what it takes?
- 7+ years experience in consulting, CX, or contact centre transformation
- Proven track record delivering large-scale transformation programmes
- Strong experience in CX transformation and business outcome delivery
- Hands-on experience with AI, automation, and digital technologies
- Experience working within sovereign cloud or regulated environments (preferred)
- Strong stakeholder management, including executive-level engagement
- Experience in change management and adoption at scale
- Strong analytical, problem-solving, and communication skills
- Ability to operate in global, matrixed environments
- About Ni CE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.
Every day, Ni CE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, Ni CE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
Ni CE is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
#J-18808-Ljbffr
Manager, Business Consulting, Value Realization Services in Dubbo employer: Nice Inc.
Foundever is an exceptional employer located in Newcastle, offering a vibrant work culture that prioritises employee growth and development. With tailored training programs and a commitment to fostering talent, employees are empowered to reach their full potential while contributing to a global leader in customer experience. Join a team that values your contributions and provides meaningful opportunities for career advancement in a supportive environment.
