nib Thrive Pty in Melbourne is seeking a Customer Engagement Consultant to provide personalised, empathetic support to NDIS participants across phone, email and digital channels. You will guide onboarding, explain funding rules and plan utilisation, delivering clear, proactive and solution-focused assistance.
You will build trusted relationships, resolve complex enquiries with care, and contribute to service improvements.
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Hybrid NDIS Customer Concierge & Plan Navigator in Melbourne employer: Nib Thrive Pty
At nib Thrive, we pride ourselves on being an exceptional employer that values empathy, diversity, and personal growth. Our flexible working environment allows you to balance your professional and personal life while making a meaningful impact in the lives of NDIS participants. With comprehensive benefits, including generous parental leave and opportunities for community engagement, you'll find a supportive culture that fosters collaboration and innovation in our purpose-built office hubs or from the comfort of your home.
