nib Thrive is seeking a Customer Engagement Consultant to provide personalised, empathetic support to NDIS participants and their representatives across phone, email and digital channels. You’ll guide onboarding, funding rules and plan utilisation, delivering clear, proactive assistance in line with NDIS pricing and regulations.
The role focuses on resolving complex enquiries with ownership and building strong relationships with participants, providers and internal teams.
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NDIS Customer Engagement Specialist in Melbourne employer: nib Thrive Pty Ltd
nib Thrive Pty Ltd offers a supportive and empathetic work environment, focusing on delivering exceptional service to NDIS participants. Employees have the opportunity to make a real difference in people's lives while developing strong relationships with clients and internal teams. The company encourages professional growth and continuous improvement, making it an attractive employer for those looking to contribute meaningfully.
