PCN Business Support Assistant in Tewkesbury

• Digital Communications and Engagement
• Support the management and development of the PCN's digital presence across a range of platforms.
• Manage the TWNS PCN Facebook page, including creating and scheduling content and liaising with practices regarding suitable material for publication.
• Support the administration and maintenance of the PCN You Tube channel, including uploading and organising content.
• Monitor digital engagement and provide reports and analytics when required.
• Assist with the development and distribution of patient-facing communications and resources.
• Support wider communication and engagement activities across the PCN.
• Project and Programme Support
• Support delivery of PCN projects, quality improvement initiatives and service development programmes.
• Coordinate project meetings and maintain action logs.
• Maintain project plans, reporting documentation and programme records.
• Support the preparation of funding bids, expressions of interest and associated documentation.
• Gather information and intelligence from local and national data sources to support project activities.
• Assist with audit, evaluation and reporting requirements.
• Maintain risk and issue logs and elevate concerns appropriately.
• Provide administrative support across a range of PCN initiatives and transformation programmes.

Education and Workforce Development

• Coordinate Protected Learning Time (PLT) events and other educational activities.
• Manage event administration, including bookings, registrations, venue arrangements, speaker liaison and evaluation processes.
• Support coordination of learning opportunities available through the Gloucestershire Primary Care Training Hub and other partners.
• Maintain relevant training records and supporting documentation.
• Assist with workforce-related projects and initiatives as required.
• Governance and Reporting
• Support preparation of reports, papers and information for the PCN Board and partner organisations.
• Maintain governance documentation and filing systems.
• Coordinate the annual review process for key PCN governance documentation, supporting the PCN Senior Manager with document updates, version control and record keeping.
• Maintain records relating to agreements, schedules, impact assessments and other governance documentation.
• Support administration associated with PCN DES and contractual requirements.
• Act as a point of contact for administrative returns, surveys and information requests.
• Maintain PCN registers, including asset and information registers, ensuring records remain accurate and up to date.
• Support Practice Index administration and maintenance for centrally-hosted PCN staff.
• Administrative Support
• Organise meetings, diary invitations and events.
• Prepare agendas, meeting packs and supporting documentation.
• Draft minutes and maintain action logs.
• Maintain electronic filing and record management systems.
• Respond to routine enquiries and act as a first point of contact for a range of PCN administrative matters.
• Support the PCN Senior Manager and wider PCN team with general administrative duties as required.
• General Responsibilities
• Maintain confidentiality at all times in accordance with GDPR, NHS guidance and organisational policies.
• Comply with all PCN policies, procedures and governance requirements.
• Participate in appraisal, training and personal development activities.
• Work flexibly to support changing priorities and the developing needs of the PCN.
• Undertake any other duties commensurate with the grade of the post.
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