Hospital Parking & Service Technician in Sydney

Job Description

Are you an experienced Data Centre Technician with expertise across rack and stack, deployment, maintenance, troubleshooting, and decommissioning?

Do you thrive in fast-paced, mission-critical environments, enjoy solving complex technical challenges, and work effectively with diverse stakeholders?

If so, we'd love to hear from you.

As an Oracle Data Centre Technician, you'll play a key role in supporting, maintaining, and continuously improving our world-class data centre infrastructure.

Acting as a technical liaison between engineering teams, vendors, stakeholders, and the data centre environment, you'll help ensure the reliability, availability, safety, and performance of critical infrastructure and cloud services.

You'll be responsible for installing, configuring, testing, troubleshooting, maintaining, upgrading, and decommissioning data centre hardware and supporting infrastructure.

You'll respond to incidents, perform preventative maintenance, maintain accurate asset and spare‐parts inventory, and follow established operational procedures and safety standards.

Success in this role requires strong hands‐on technical capability combined with communication, stakeholder management, planning, accountability, resilience, adaptability, customer focus, and collaboration.

You'll be expected to take initiative, manage competing priorities, communicate risks early, and contribute positively to a respectful, inclusive, and high‐performing team culture.

Responsibilities

• Completes moderately complex and/or ambiguous assigned tasks in accordance with project requirements.

Shifts priorities and resources according to team needs, with some direction.

• Collaborates with team to deliver impactful work and provide support for team objectives.

Leverages understanding of business, stakeholder, and/or customer needs to build partnerships within immediate and related teams.

• Follows procedures to identify and resolve moderately complex or non‐routine issues, escalating as needed.

Collects and reviews data and/or information to troubleshoot errors, and helps team address routine issues.

• Actively seeks to build new knowledge and learn new skills and/or tools in one's area of specialization and relevant domains.

Listens to, addresses, and seeks feedback, and role models proactively pursuing training to improve performance.

• Recommends ideas to increase efficiency and effectiveness of non‐standard processes, protocols, and workflows.
• Replaces server components, upgrades servers, and proactively maintains hardware to ensure efficient performance for its entire lifecycle, leveraging established protocols and guidelines.
• Installs power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.
• Implements designed and defined network communications and solutions, including cabling and networking equipment environments.
• Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free, with limited supervision.
• Monitors and responds in ticketing environment, guiding less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, documenting steps or resolutions involved in maintaining the environments.
• Drives adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, signs‐off within a data center and/or customer site environments.
• Upholds required established security procedures, considering applicable local regulations -Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on‐site work at customer locations and at office, under some supervision.
• Helps facilitate training that aligns with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
• Begins to identify repeating problems or trends, escalating issues to senior peers and operations team, and engaging global team about local issues.
• Begins to analyze issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.
• Works with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
• Begins to act as a technical liaison for technical teams and provides subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
• Ensures that contractors and vendors are delivering quality services and that all SLAs are being met.
• Begins to contribute to quality assurance through process creation and assists in the training of less experienced peers.
• Maintain professionalism, resilience, and sound judgement when working under pressure or responding to changing operational priorities.
• Contribute to a psychologically safe, respectful, ethical, and inclusive workplace through constructive communication and behaviour consistent with organisational values and policies.
• Remain open to feedback, resolve disagreements constructively, and demonstrate a commitment to continuous learning and development.
• Adopt new technologies, processes, tools, and ways of working that improve team and operational performance.
• Deliver timely, accurate, customer‐focused, and high‐quality technical support within a mission‐critical data centre environment.
• Participate in a rotating 24x7 shift roster, including on‐call responsibilities.
• Technical Knowledge and Experience
• Previous hands‐on experience working in a Data Centre or comparable mission‐critical infrastructure environment.
• Practical experience across the hardware lifecycle, including rack and stack, deployment, configuration, testing, maintenance, upgrades, break/fix activities, component replacement, and decommissioning.
• Strong technical troubleshooting and analytical skills, with the ability to systematically identify root causes and determine appropriate corrective actions.
• Experience following documented operational procedures while exercising sound judgement when situations require investigation or escalation.
• Strong attention to detail, particularly when performing physical infrastructure changes, maintaining records, handling assets, and working on production systems.
• Knowledge of Data Centre Ecosystem (cooling, electrical, networking, and structured cabling).
• Professional Capabilities
• Communication and Stakeholder Management