At a Glance
- Tasks: Support patients with MyCare accounts and promote digital inclusion.
- Company: Join a Trust focused on patient care and digital transformation.
- Benefits: Competitive salary, inclusive of high-cost area supplement, and career development opportunities.
- Other info: Collaborative environment with opportunities for service improvement.
- Why this job: Make a real difference in patient outcomes while enhancing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 37389 - 37389 $ per year.
Patient Outcome Data (POD) Advocate/My Care Helpdesk Agent
The post holder will work across the Trust's My Care Helpdesk, Patient Reported Outcome Measures (PROMs) programme and Epic Care Link service, providing support to patients, carers, clinicians and external healthcare professionals.
Key responsibilities include: Supporting patients with My Care account activation, access issues, proxy access requests and general portal enquiries.
Promoting patient engagement with My Care and supporting digital inclusion across the Trust.
Assisting with the administration, monitoring and promotion of PROMs questionnaires to support the collection of patient outcome data.
Processing and managing Epic Care Link account requests and access queries in line with Trust policies and information governance requirements.
Responding to telephone, email and face-to-face enquiries in a professional and patient-centred manner.
Maintaining accurate records and undertaking administrative tasks to support service delivery.
Working collaboratively with clinical, administrative and digital teams to support service improvement and the Trust's digital transformation agenda.
Please refer to the Job Description and Person Specification for the full details of the role, responsibilities and requirements.
- £34,186 - £37,389 per annum inclusive of HCAS
- £25,760 - £27,476 per annum, plus 15% High Cost Area Supplement
- #J-18808-Ljbffr
Patient Outcome Data (POD) Advocate/MyCare Helpdesk Agent in Stanmore employer: NHS Jobs
Care UK is an exceptional employer that prioritises the well-being of both its residents and staff at Solent Grange Care Home. With a strong focus on leadership development, a commitment to inclusivity, and competitive pay, employees are empowered to grow in their roles while making a meaningful impact in the lives of those they care for. The supportive work culture fosters teamwork and respect, making it a rewarding place to build a career in senior care.
