At a Glance
- Tasks: Welcome patients, manage appointments, and support healthcare professionals in a busy practice.
- Company: St Helens Medical Centre, dedicated to patient care and teamwork.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Other info: Join a friendly team and enjoy a dynamic work atmosphere.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 36000 - 44000 $ per year.
- Patient Advisor (St Helens Medical Centre)
- Job
Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Main
Duties: To greet patients and visitors to the Practice and action face to face requests for appointments and other enquiries.
To effectively signpost patients to the appropriate healthcare professional or service in line with our standard operating procedures.
To process all incoming calls from patients and other stakeholders who make contact with the Practice.
Actively signpost patients to the appropriate service or healthcare professional.
Initiate contact with and respond to requests from patients, team members and external agencies by phone, email and text.
Check ID for new patient registrations, and patients requesting or collecting documentation from the surgery.
Register temporary residents, as per protocol.
Adding patient correspondence onto the clinical system.
Action incoming emails and tasks, responding in an appropriate manner.
Take payment for private services and provide appropriate receipt to confirm payment.
Effectively signpost all online consultation requests to the appropriate clinician, following our standard operating procedures.
Manage all queries as necessary in an efficient manner.
Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
Support all clinical staff with general tasks as requested (appropriate to role).
Undertake all mandatory training and induction programmes.
Participate in practice audits as directed by the management team.
Support the Patient Advisor Team, providing cover during staff absences.
Complete opening and closing procedures in accordance with the duty rota.
General housekeeping (e. g. keeping reception and waiting areas tidy).
Any other reasonable duties as necessary.
Adhere to all aspects of Confidentiality.
Adhere to all aspects of Health & Safety.
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Patient Advisor in Ryde employer: NHS Jobs
Care UK is an exceptional employer that prioritises the well-being of both its residents and staff at Solent Grange Care Home. With a strong focus on leadership development, a commitment to inclusivity, and competitive pay, employees are empowered to grow in their roles while making a meaningful impact in the lives of those they care for. The supportive work culture fosters teamwork and respect, making it a rewarding place to build a career in senior care.
