At a Glance
- Tasks: Be the friendly face for patients, handling enquiries and managing appointments.
- Company: Join a supportive healthcare team dedicated to patient care.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and patient satisfaction.
- Why this job: Make a difference in patients' lives while developing valuable administrative skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28350 - 34650 $ per year.
- Patient Services
- Point of contact for patients, both in person and via telephone
- Acknowledge patients courteously and ensure they are directed appropriately
- Handle patient enquiries sensitively, efficiently and appropriately, escalating where needed
- Remind patients to book appointments for additional tests required for onward referrals
- Taking payments, providing receipts and documenting payments for private work requests from patients and external organisations
- Administrative Secretary Team Duties
- Scan/import, process, and action incoming correspondences
- Read code and update patient records accurately and appropriately in line with practice processes
- Monitor and action emails received in shared inboxes
- Monitor and action patient responses sent via SMS
- Process onward routine and 2WW referrals via e RS, email and letter
- Process A&G, prior approval and expedite requests
- Conduct audits
- Compile meeting paperwork
- Action, update and/or compete tasks received via Systm One
- Process SARs and i GPR requests from patients and external organisations
- Process patient and external organisation non-NHS work requests
- Conduct Online Access/Proxy Access record review
- Registration and deduction administrative tasks
- Initiate and follow death protocol when notified of a patient death
- Telephone and Communication
- Answer incoming calls promptly and professionally
- Advise and signpost patient appropriately
- Have working knowledge of the telephone system
- Liaise and communicate with patients, other staff and teams, other healthcare services and other external services clearly and effectively
- Transferring calls to appropriate staff or teams
- Practice Support
- Support clinical and non-clinical staff with general office duties as required
- Work flexibly across both practice sites to meet service needs
- Support the practice teams during busy periods, including sickness or annual leave cover of work
- Assist in maintaining a safe, tidy, and welcoming work environment
- Any other tasks/duties allocated by managers
- Confidentiality and Compliance
- Ensure patient data is recorded and maintained in accordance with GDPR and confidentiality requirements. Always maintaining strict confidentiality of patient information
- Adhere to practice policies, procedures, and NHS guidelines
- Participate in mandatory training and practice meetings
Administrative Secretary in Northampton employer: NHS Jobs
Care UK is an exceptional employer that prioritises the well-being of both its residents and staff at Solent Grange Care Home. With a strong focus on leadership development, a commitment to inclusivity, and competitive pay, employees are empowered to grow in their roles while making a meaningful impact in the lives of those they care for. The supportive work culture fosters teamwork and respect, making it a rewarding place to build a career in senior care.
We think you need these skills to ace Administrative Secretary in Northampton
Patient Communication
Telephone Etiquette
Data Entry
Record Keeping
Appointment Scheduling
Payment Processing
Confidentiality Compliance
