Systems Support Lead in Liverpool

Configure and develop functionality in the Trusts Clinical Systems following approval from change control. Assist with investigation and resolution of any problems reported by users of the Clinical systems. Investigate and fix specialist and complex system/application issues/errors.

Constructively engage proposals with key stakeholders to enhance operational efficiency of the system and associated operational procedures. Lead on progressing optimisation work with CCIO, senior admin staff and administrative end users. Lead on the cascading of new developments in the system to system trainers to integrate into training materials.

Support other members of the Digital systems team and IT Technical staff with technical upgrades of the system. Lead on Clinical system testing for their specialist areas of the system. Provide first line support and escalation as required to Allscripts/Hyland/EMIS support.

Develop and promote the move to an electronic environment in accordance with government policy, Information Governance requirements and public sector records management standards. Engage with and have accountability to the CCIO for strategic clinical systems development as part of the clinical systems team. Support the maintenance and development of the Trusts digital systems.

Act as the Trust experts in engaging with other NHS organisations and the wider healthcare community as part of the Trusts reference site status, both with our suppliers and as a leading NHS Trust for IT enabled healthcare. Liaise across a number of Trust Departments to ensure that systematic processes are in place to enable the correct recording of data on the Clinical system.

Communicate complicated and difficult technical and system application issues to non-technical staff and communicate very detailed technical and system application information within peer groups. Provide expert knowledge and support for Clinical systems, often advising without referring to a manager.

Translate clinical workflow requirements into potential deliverable IT enabled healthcare processes. Liaise with the Integration Manager to manage and resolve interface issues. Develop new workflows and processes for end users of Clinical systems.

Work with users and service leads to determine business continuity requirements under the guidance of the EPR Manager and CCIO. Escalate issue status and support activities to key individuals in the Trust. Analyse, investigate and resolve complex system application issues/queries that will require configuration of systems/applications.

Verify and provide assurance that scheduled processes and events are occurring without errors. Liaise with Allscripts/Hyland/EMIS support services to resolve issues following categorisation of issue or incident. Develop an understanding of standards and legislation impacting on the storage and security of electronically held patient information.

Ensure user and role profiles are mapped adequately to ensure legitimate relationship and security access to patient records. Creation of accounts for utilisation of the Clinical System. Provide authoritative input into defining expected competencies in usage of Clinical systems to support the operational services and training team.

Produce reports and data analysis from within the systems to ensure efficient workflows are maintained, appropriate system utilisation is adhered to and appropriate optimisation is delivered. Share knowledge within the team of administration techniques and strategies.

Develop and maintain and advise on the EMIS/OnBase/EPR user group design that satisfies user and IG requirements. Liaise with IT Security Officer and other Digital systems team members to ensure appropriate usage and security of systems is maintained.

Carry out other duties appropriate to the grade as may be required or requested by management. Liaise with technical and non-technical members of staff within the organisation and communicate at the appropriate levels. Generate sample files for use in training.