Patient Services Manager in Brighton

• Oversee and ensure the delivery of activities within the administrative team such as coding, managing tasks, processing letters and prescriptions.
• Take a lead role in accurate coding, invoicing, delivery of income targets, and supporting patient list growth.
• Ensure efficient service delivery to patients.
• Manage the daily rota to ensure optimum cover is achieved.
• Lead, motivate and develop the administrative team, promoting good staff relations and effective performance.
• Actively undertake supervision and appraisals, including objective setting and staff development.
• Support staff with their personal development and help them reach their potential.
• Delegate work appropriately and effectively.
• Manage the induction, training and onboarding of new staff.
• Manage the administration team's mandatory training and e-learning compliance.
• Manage annual leave, sickness absence and workforce planning to maintain adequate service cover.
• Ensure patient-facing communications are accurate, accessible and up to date (website, social media, patient information, etc.).
• Support the Practice Manager with complaints, investigations and service improvement activities.
• Use own initiative to organise workload and ensure effective operation of the administrative function.
• Provide leadership support during periods of high demand, absence or vacancy, including operational cover where required.
• Liaise effectively with secondary care, social services and other stakeholders to support patient care and service delivery.

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