At a Glance
- Tasks: Lead a passionate team to enhance client engagement and operational excellence in aged care.
- Company: Join My Guardian, a leading provider in Aged and Disability Care.
- Benefits: Enjoy gym access, parking, team events, and a chance to shape the future of care.
- Other info: Be part of a high-growth organisation with national expansion plans.
- Why this job: Make a real impact in people's lives while growing your leadership skills.
- Qualifications: Experience in aged care leadership and strong stakeholder engagement skills required.
The predicted salary is between 90000 - 110000 $ per year.
My Guardian is a leading Aged and Disability Care provider dedicated to delivering compassionate, high-quality home care services. We are passionate about empowering our clients to live independently with dignity and respect.
As we continue to expand nationally, we are seeking an exceptional leader to step into the role of Client Engagement Manager, a critical management position responsible for driving client growth, experience, and operational excellence.
About The Role
This is a managerial role where you will oversee a dedicated and passionate team of case managers who provide exemplary care to our clients, prospective clients and their families. You will guide and support the team through the intake and decision-making process, ensuring clients and their families feel supported, informed, and confident in choosing My Guardian. This is a fast-paced, relationship-driven role requiring strong communication skills, attention to detail, and the ability to manage multiple stakeholders while maintaining a high standard of professionalism and care.
Key Responsibilities
- Lead the national Client Engagement function across multiple states
- Drive client acquisition, conversion, and retention strategies
- Oversee intake, onboarding, and support coordination teams
- Build and maintain strong referral partnerships (hospitals, LACs, coordinators, community networks)
- Ensure all operations align with Aged Care and NDIS regulatory frameworks
- Deliver executive-level reporting, KPIs, and performance insights
- Contribute to strategic growth, partnerships, and expansion initiatives
- Generate and manage referral pipelines through My Aged Care and NDIS portals, networking, and community partnerships
- Build a high-performance, accountable leadership culture
- Collaborate with rostering and clinical teams to ensure services are delivered in line with care plans and funded package levels, supporting overall operational needs
What We’re Looking For
- Proven experience in a leadership role within aged care, disability, or community services
- Deep understanding of client intake, onboarding, and service delivery models
- Strong working knowledge of NDIS and Aged Care compliance frameworks
- Exceptional stakeholder engagement and leadership capability
What We Offer
- Join a high-growth organisation with national expansion plans
- Be part of a hands-on Executive Leadership Team
- Lead and shape a critical function at scale
- Work from our Sydney Olympic Park head office (on-site, 5 days)
- Access to on-site gym membership, parking, and team events
- A genuine opportunity to build, influence, and leave a legacy
If this sounds like the perfect opportunity for you, we would love to hear from you. Apply now by submitting your resume. Please note that only shortlisted candidates will be contacted.
National Client Engagement Leader in Sydney employer: NGARE EMPLOYMENT SOLUTIONS PTY LTD
At Samaritans, we pride ourselves on being a supportive and inclusive employer, dedicated to the wellbeing of our team and the community we serve. Located in Maitland, our innovative work culture fosters collaboration and personal growth, offering flexible working options and extensive benefits such as salary packaging and generous parental leave. Join us to make a meaningful impact in the lives of young people facing homelessness while advancing your career in a nurturing environment.
Contact Details:
NGARE EMPLOYMENT SOLUTIONS PTY LTD Recruitment Team
