At a Glance
- Tasks: Drive growth in aged care by building relationships and generating new business opportunities.
- Company: My Guardian, a leading provider of compassionate aged and disability care across Australia.
- Benefits: Competitive salary, supportive culture, and the chance to make a real difference.
- Other info: Opportunity to work with a dedicated team and make a meaningful impact in the community.
- Why this job: Join a fast-paced environment where you can empower individuals and grow your career.
- Qualifications: Experience in business development, strong communication skills, and a passion for aged care.
The predicted salary is between 72000 - 88000 $ per year.
My Guardian is a leading Aged and Disability Care provider delivering compassionate, high-quality, person-centred care across Australia. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.
As a Business Development Manager, you will play a key role in driving the growth and expansion of My Guardian across the NSW market. This is a highly relationship-focused role where you will be responsible for building strong referral networks, generating new business opportunities, and increasing brand awareness within the Aged Care sector. This role is ideal for someone who thrives in a fast-paced environment, enjoys networking and relationship building, and is motivated by achieving growth targets while making a meaningful difference in the community.
About the role
- Business Development & Client Acquisition
- Build and maintain strong relationships with prospective and existing clients, their families, and key external stakeholders.
- Actively promote My Guardian’s services, brand, and values through professional engagement, networking, and community outreach.
- Identify and pursue new business opportunities across referral networks, partnerships, events, and community channels.
- Conduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients.
- Meet and exceed onboarding KPIs through proactive lead generation and efficient conversion strategies.
- Collaborate on the development and implementation of innovative marketing and referral initiatives.
- Maintain a strong local presence by liaising with hospitals, GPs, allied health providers, and community groups to drive awareness and referrals.
- Client Onboarding & Service Coordination
- Oversee the client onboarding process, ensuring a seamless transition from enquiry to active service.
- Guide clients and families through available service options, funding pathways, and expectations.
- Coordinate with internal rostering and operations teams to ensure timely and accurate scheduling of services aligned with client preferences.
- Provide clear documentation and handover to operational teams post-onboarding.
- Ensure new clients receive a high-quality onboarding experience that fosters long-term engagement.
- Client Relationship Management
- Act as the primary contact during onboarding and early service delivery phases.
- Monitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience.
- Foster trust and rapport with clients and their families through consistent communication and professional service delivery.
- Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period.
Skills & Experience
- Experience in a business development or intake-focused role, ideally within aged care or disability services.
- Strong understanding of Home Care Packages, NDIS, and Aged Care Quality Standards.
- High-level communication, negotiation, and relationship-building skills.
- Demonstrated initiative, sound judgment, and ability to work autonomously.
- Experience using CRM or care management systems (desirable).
- Current driver’s licence and willingness to travel as needed.
Competitive salary package. Supportive and positive culture. Please note that only shortlisted candidates will be contacted.
Business Development Manager employer: NGARE EMPLOYMENT SOLUTIONS PTY LTD
At Samaritans, we pride ourselves on being a supportive and inclusive employer, dedicated to the wellbeing of our team and the community we serve. Located in Maitland, our innovative work culture fosters collaboration and personal growth, offering flexible working options and extensive benefits such as salary packaging and generous parental leave. Join us to make a meaningful impact in the lives of young people facing homelessness while advancing your career in a nurturing environment.
Contact Details:
NGARE EMPLOYMENT SOLUTIONS PTY LTD Recruitment Team
