At a Glance
- Tasks: Provide reception and admin support for programs in the Gascoyne region.
- Company: Join Ngala, a leading organisation dedicated to supporting families.
- Benefits: Salary packaging, discounted healthcare, and an Employee Assistance Program.
- Other info: Inclusive workplace that values diversity and offers career growth.
- Why this job: Make a difference in the community while developing your skills.
- Qualifications: Strong communication skills and previous relevant experience required.
The predicted salary is between 62100 - 75900 $ per year.
Maximum Term until 30 June 2027
0.8 - 1 FTE - Full-time or part-time
Based in Carnarvon
ABOUT THE ROLE
Based in the Carnarvon office, the Program Support Officer will provide reception and administrative support to programs and services delivered in the Gascoyne region to facilitate an efficient and effective level of support for families. The reception is the first point of contact for the public. As such, it is essential this role provide a pleasant, courteous and professional presence to welcome and interact with a diverse range of clients.
DUTIES
- Provide reception and administrative support to Gascoyne programs.
- Ensure all incoming phone calls are attended to promptly and transferred to the appropriate program.
- Book and confirm appointments for parenting consults, workshops or general meetings.
- Provide professional and courteous assistance to internal and external stakeholders as first point of contact.
- Prepare and perform administrative functions for meetings and events.
- Work alongside the Carnarvon teams to ensure all processes and requirements of Ngala are met.
ABOUT YOU
The successful candidate will be highly organised and have strong communication skills together with the following:
- Previous relevant experience to undertake the range of activities required.
- Intermediate level IT and Administration competency.
- Ability to work both independently and in a team environment using initiative, innovation, creativity and flexibility.
- Effective communication, interpersonal and relationship building skills.
Role requirements
- Possession of a current National Police Certificate (obtained within the last 6 months).
- Possession of current WA driver's licence.
- Possession of a Working with Children Check Clearance.
WHY JOIN US
- Salary packaging
- Discounted Private Healthcare
- Access to Employee Assistance Program (EAP)
- Refer a Friend Program ($500 for the referrer and $500 for the friend)
ABOUT US
At Ngala, we believe every child deserves the opportunity to be their best, and that raising children should be a joyful and rewarding experience. After over 130 years of working with families across Western Australia, Ngala continues to use the latest research and training, alongside community stories and experiences to develop and deliver services that meet the needs of today's parents and children.
CULTURE
Our core values at Ngala are Human Connection, Integrity, Fairness and Creativity. Ngala is an equal opportunity employer and promotes a workplace that actively seeks to include, welcome and value the unique contribution of all people. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTIQA+ and people with a disability. We acknowledge the Traditional Owners of the land where our programs and services operate and pay our respects to Elders past and present in the spirit of reconciliation. We acknowledge the importance of children being raised with connection to culture, community and family.
Program Support Officer employer: Ngala Community Services
Ngala is an exceptional employer located in Carnarvon, dedicated to supporting families in the Gascoyne region. With a strong commitment to employee growth and a culture rooted in human connection, integrity, fairness, and creativity, Ngala offers competitive benefits such as salary packaging, discounted private healthcare, and an Employee Assistance Program. Joining our team means being part of a welcoming environment that values diversity and encourages meaningful contributions to the community.
