At a Glance
- Tasks: Support day-to-day operations of a cutting-edge data centre and lead a team of technicians.
- Company: NEXTDC, a leader in high-tech data centre services across Australia and Asia.
- Benefits: Career development opportunities, collaborative culture, and a focus on innovation.
- Other info: Be part of a diverse workforce and thrive in an inclusive environment.
- Why this job: Join a fast-growing tech company and support the future of AI and digital infrastructure.
- Qualifications: 3-5 years in a similar role with strong customer service and technical skills.
The predicted salary is between 66150 - 80850 $ per year.
At NEXTDC we are building the heart of Australia & Asia's high-tech future.
We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international customers.
We are expanding our presence globally, including a new data centre in PJ, meeting the current and future digital needs of Malaysia by accelerating job skills, direct investment and economic prosperity.
At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development.
Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.
Where Cloud lives and AI thrives
Job Description
We are currently looking for a passionate Senior Data Centre Technician to joinour Sunshine Coastfacilities team.
This role will be based in Maroochydore, Sunshine Coast
The purpose of this role is to supportthe Facility Managerwith the day-to-day operations of the data centre by providing high quality & efficient technical maintenance and customer service.
This role will also bethe lead in SME for the team of Data Centre Technicians andbe requiredtoparticipatein an on-call roster.
Whatyou'lldo
- Ensure the safe, secure, and reliable operation of the data centre by managing WHS, security, and critical facility systems.
- Perform HV switchingasdirected
- Coordinate customer provisioning requests, ensuring work is completed accurately, on time, and to a high standard.
- Manage contractors, workloads, and staffing resources to meet operational demands and SLAs.
- Plan andmaintaincabling infrastructure capacity to support customer growth and ensure service availability.
- Act as the facility Subject Matter Expert (SME) for communications infrastructure, including cabling, power monitoring, rack locking, and environmental monitoring.
- Assist with customer equipment installation, facility maintenance, and day-to-day operational activities.
- Maintain high standards of facility cleanliness, presentation, and operational readiness.
- Escalate incidents in line with established procedures and supporttimelyresolution.
- Drive continuous improvement by developing and enhancing operational processes, policies, and workflows.
- Lead facility training initiatives andprovidetechnical guidance to the wider team.
- Prepare operational reports and recommend improvements to enhance efficiency and performance.
- Collaborate across teams to deliver excellent customer service and support businessobjectives.
- Participate in ongoing learning and professional development to build technical and operationalexpertise.
- Completeadditionalduties as required by the Facilities Manager.
What you need
- Strong customer service skills, with experience managing customer queries and escalations.
- Excellent planning, organisation, and problem-solving abilities.
- Knowledge of data centre operations, including rack management, IT equipment installation, power, and cooling systems.
- Experience with structured cabling, cable management, and quality assurance.
- Strong written and verbal communication skills.
- Eagerness to learn about high-density power systems and advanced cooling technologies.
- Familiarity with building management and monitoring systems (desirable).
- Relevant electrical or telecommunications installation/testing qualifications (desirable).
- Basic understanding of the ITIL framework (desirable).
Qualifications
- 3-5 years' experience in a similar role within a critical facility or data centre.
- Electrical or telecommunications qualifications and hands-on experience.
- Experience leading a team or working in a team lead capacity.
- Certificate III in Telecommunications (preferred)systems
- HV switching certification(preferred)
- Additional Information
- Be part of a fast-growing, future-focused technology company
- Play a key role in supporting AI and digital infrastructure in Australia
- Thrive in a collaborative, inclusive, and values-driven culture
- Access career development and progression opportunities as we expand
Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.
Make NEXTDC your next move.
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Senior Data Centre Technician employer: NEXTDC
NEXTDC is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and teamwork thrive. Located on the beautiful Sunshine Coast, our team enjoys a supportive environment with opportunities for professional advancement, competitive benefits, and a commitment to maintaining a healthy work-life balance. Join us to be part of a forward-thinking company that values your contributions and fosters a sense of community.
