At a Glance
- Tasks: Manage key enterprise accounts, ensuring customer satisfaction and driving growth.
- Company: Join a leading tech company focused on innovation and client success.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Collaborative culture with opportunities for professional growth and learning.
- Why this job: Be a trusted advisor to top executives and make a real impact on business outcomes.
- Qualifications: 8+ years in account management with strong commercial acumen and tech knowledge.
The predicted salary is between 135000 - 165000 $ per year.
The Enterprise Client Partner is accountable for the health, retention and growth of a named portfolio of Nexon's key enterprise accounts. This is a senior, relationship-led commercial role for someone who can operate as a trusted advisor to C-level and senior IT stakeholders, while working closely with Nexon's delivery, service and technical teams to ensure customers realise ongoing value from the engagement. Success in this role is measured by retained revenue, expansion revenue, and the strength of the customer relationship. The Enterprise Client Partner is the single point of commercial accountability for their named accounts and is expected to know each customer's business, technology roadmap and risk profile better than anyone else at Nexon.
Key Responsibilities
- Account retention and relationship ownership: Own the end-to-end relationship for a named portfolio of enterprise accounts, acting as the primary commercial point of contact and trusted advisor. Build and maintain multi-threaded relationships across IT, operations, procurement and executive stakeholders to ensure coverage and depth in the engagement. Proactively identify and manage retention risk, including contract renewal timelines, satisfaction issues and competitive threats, and lead remediation plans in partnership with service delivery.
- Customer success orchestration: Act as the customer's advocate inside Nexon, coordinating service delivery, technical account management, project delivery and vendor/practice teams to ensure commitments are met. Connect industry trends, emerging technologies and innovation opportunities to customer objectives. Develop deep knowledge of each customer's industry, growth objectives, operating model, competitive pressures, regulatory environment, technology strategy and risk profile. Run regular business reviews with each named account (typically quarterly) that connect Nexon's delivery performance to the customer's business outcomes and strategic priorities.
- Growth and expansion: Identify and develop expansion opportunities within existing accounts - additional services, expanded scope, uplift to higher-value managed services, and cross-sell of Nexon's broader portfolio. Maintain multi-year strategic account plans. Lead commercial negotiations for contract renewals, scope changes and new statements of work within the portfolio.
- Commercial and forecasting discipline: Maintain accurate, up-to-date account and opportunity data in Nexon's CRM to support reliable revenue forecasting. Meet or exceed targets for net revenue retention, gross churn and expansion (upsell/cross-sell) within the assigned portfolio. Contribute account-level insight to broader Nexon planning, including pricing, packaging and service design feedback.
- Collaboration and internal partnership: Partner closely with presales, solution architects and service delivery leads to ensure proposals and renewals reflect real customer need and are commercially sound. Escalate and help resolve service or delivery issues that put retention at risk, working with the appropriate internal teams to restore customer confidence. Share account and market intelligence with sales leadership to inform broader go-to-market and capability investment decisions.
- Vendor and partner alignment: Maintain relationships with key technology vendors relevant to the portfolio, using these to unlock co-funding, joint business planning, incentive/rebate programs and early roadmap access that strengthen account plans. Bring vendor specialists into account reviews and expansion conversations where they add credibility or unlock funding for the customer, and ensure vendor relationships are used to support customer aligned outcomes for the portfolio.
Skills and Experience Essential
- 8+ years' experience in a client-facing account management, client partner or enterprise sales role within an MSP, IT services, or technology consulting environment
- Demonstrated track record of retaining and growing revenue within a portfolio of named accounts
- Strong commercial acumen, including contract negotiation, pricing and forecasting discipline
- Genuine comfort operating at C-suite, IT and business leadership layers
- Working knowledge of managed IT services, AI, cloud, network, cybersecurity and or digital solutions (ServiceNow, Genesys, Microsoft)
- Excellent written and verbal communication, including experience preparing and presenting executive business reviews
Enterprise Client Partner employer: Nexon Asia Pacific
Nexon is an exceptional employer located in Melbourne, offering a dynamic work culture that prioritises employee growth and development. As an SMB Account Manager, you'll benefit from a supportive environment that encourages collaboration and innovation, while also having access to comprehensive training programs to enhance your skills in account management and sales. With a strong focus on customer satisfaction and a commitment to delivering premium service, Nexon provides a rewarding career path for those looking to make a meaningful impact in the IT industry.
