At a Glance
- Tasks: Assist customers with enquiries and nurture sales opportunities through various communication channels.
- Company: Join NEX Building Group, a leader in home building with a focus on customer care.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Collaborative team atmosphere based in Norwest, perfect for career-driven individuals.
- Why this job: Make a difference by enhancing customer experiences throughout their building journey.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 49500 - 60500 $ per year.
NEX Building Group is seeking a Customer Care Consultant to triage customer enquiries, qualify leads, and nurture sales opportunities across phone, email, CRM, and live chat.
You will collaborate with internal teams to resolve issues, keep customers informed, and document interactions in the CRM.
Based at our Norwest office, the role focuses on delivering exceptional customer experiences throughout the build journey, with a strong emphasis on issue resolution and stakeholder collaboration.
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Home Building Customer Experience Specialist in Sydney employer: NEX Building Group
The MJH Group is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With a comprehensive benefits package including income protection insurance, generous parental leave, and discounts on various services, employees are empowered to thrive both personally and professionally. Located in the vibrant Hunter region, this role as a Handover Supervisor not only provides a competitive salary and company car but also the opportunity to be part of a leading residential builder committed to delivering outstanding customer experiences.
