Vendor Operations Manager

Join our Technology, Data and Digital (TDD) Vendor Management Office to lead the day-to-day governance of our primary technology partner. In this pivotal role, you will establish the SLA/KPI measurement and commercial governance function, ensuring that contractual obligations consistently translate into verifiable business outcomes. You will hold a strategic vendor accountable, interrogate performance data, and collaborate closely with internal technical leads and the vendor's account team to drive a successful managed services transition.

Responsibilities

• Design, implement, and refine the SLA and KPI measurement and reporting framework for the managed services contract to give leadership clear visibility into vendor performance.
• Lead weekly operational check-ins and co-chair monthly Service Review Boards with the vendor's Account Director.
• Maintain a live register of contractual obligations, proactively elevate compliance gaps, and enforce service credits for missed targets.
• Protect the fixed-fee boundary by managing the Demand Register and updating the Complexity Unit model as applications change.
• Independently audit quarterly AI Efficiency claims against raw data lake actuals to verify automation benefits and apply quality thresholds.
• Work with Finance and the vendor to validate statements of work, purchase orders, and invoices, ensuring strict rate card compliance.

Who are you?

• You have proven experience in vendor operations or contract management, ideally within large-scale outsourced environments.
• You possess a solid grasp of managed services contracts, SLA/KPI frameworks, service credits, and outcome-based models, alongside working knowledge of ITIL frameworks.
• You are highly analytical and detail-oriented, able to interrogate performance data from dashboards and BigQuery to deliver actionable insights.
• You have experience designing new measurement frameworks from scratch and running contract governance forums to hold strategic partners accountable.
• You are a strategic influencer with exceptional communication skills, able to constructively align vendor expectations while maintaining a productive partnership.
• You are highly contract literate, comfortable applying MSAs, statements of work, and schedules to resolve commercial and compliance queries.

Why News Corp Australia

Join a culture where innovation is our operating rhythm. You'll work on a diverse portfolio of Australia's most loved brands and play a pivotal role in leading the technological shift in how we create commercial content. Our vibrant, hybrid work environment and dynamic, values-driven culture empowers you to push boundaries, collaborate as one unified team, and make a positive, measurable impact for all Australians.

Our Commitment to Diversity, Equity and Inclusion

Diversity strengthens our national teams and newsroom as we seek to tell stories that represent the communities of Australia. Our people make us unique, and so we are committed to equal employment opportunities regardless of race, religion, sexual orientation, age, disability or gender identity. Applicants of diverse backgrounds are encouraged to apply!