At a Glance
- Tasks: Book appointments, answer calls, and assist customers with their appliance needs.
- Company: Join Newman's Appliance Repairs, a leader in home appliance repair for over 25 years.
- Benefits: Enjoy a Monday to Friday schedule, no weekends, and a strong work-life balance.
- Other info: Immediate start available for the right candidate; training provided.
- Why this job: Be part of a close-knit team delivering excellent service to valued customers.
- Qualifications: Customer service skills and a proactive, can-do attitude are essential.
The predicted salary is between 49500 - 60500 $ per year.
Newman's Appliance Repairs is a home appliance repairer based at Ashmore Qld. We are made up of a small team striving to deliver excellent service to our client base and have been a leader within the field for over 25 years. Due to our continued expansion & growth we have a rare opening in our close-knit team for additional Customer Service team members.
Our team applies our expertise & process to quickly and professionally restore our customers' satisfaction in their essential appliances & air-conditioners. Our customers are leading manufacturer brands, warranty providers, property managers, and private owners in the greater Gold Coast area. We are a preferred provider to most of our clients and so have a solid flow of work that guarantees steady, low-stress, rewarding work. We don’t work weekends and value a strong work-life balance.
We are looking for a proactive team player with a “hands on approach” and a “can do attitude” and the responsibilities will include:
- Booking customer appointments, answering inbound calls, data entry.
- Enquiries via email, online & phone.
- Previous scheduling experience an advantage.
- Develop strong relationships with customers in the delivery of excellence in customer service.
- Ability to work with a great team.
- Assist clients with enquiries & provide technical insight into the parts required to achieve a first-time fix - training provided.
Skills and experience:
- Customer service focused & willing to assist clients.
- Ability to multitask, work autonomously and as part of our friendly team.
- Must be highly organised, strong attention to detail & accuracy.
- Sound computer skills in the use of Outlook and the ability to work across various manufacturers' websites.
- Ability to excel in a fast-paced and demanding environment.
Benefits:
- Monday to Friday 8am - 4.10pm five days per week.
- Immediate start will be offered to the right applicant.
Customer Service Role employer: Newman's Appliance Repairs
Newman's Appliance Repairs offers a supportive work environment with a strong emphasis on work-life balance, as they do not operate on weekends. The company values proactive team players and provides opportunities for professional growth within a close-knit team. With over 25 years in the industry, employees can expect steady, low-stress work due to a solid flow of clients.
Contact Details:
Newman's Appliance Repairs Recruitment Team
