At a Glance
- Tasks: Lead a vibrant community, overseeing hospitality and services for residents and visitors.
- Company: Join NewDirection Care, a unique aged-care community in Bellmere.
- Benefits: Competitive salary, dynamic work environment, and the chance to make a real impact.
- Other info: Opportunity for career growth and collaboration with a passionate team.
- Why this job: Shape the everyday experience of a whole community and create welcoming spaces.
- Qualifications: Experience in hospitality or community management with strong leadership skills.
The predicted salary is between 70650 - 86350 $ per year.
Location: 41 Lotus Avenue, Bellmere, QLD, 4510, Australia
Base Pay: $90,000.00 - $90,000.00 / Year
Job Category: Management
Employee Type: Full Time
Contact Name: Emmy Hearn
Contact Phone: 07 3505 3***
Description:
NewDirection Care is seeking a Community Living Services Manager to lead the services and physical environment that support everyday life within our unique MICRO TOWN® residential aged-care community in Bellmere. This is a diverse, hands-on leadership role overseeing our Café, Corner Store, Hairdresser, Maintenance, Gardening and Cleaning services.
Your responsibilities will include:
- Leading the day-to-day operation of the Café, Corner Store and Hairdresser
- Developing the Café as a contemporary, vibrant and commercially sustainable seven-day service
- Maintaining high standards of customer service, presentation, accessibility and cleanliness
- Managing staffing, rosters, stock, suppliers, budgets, pricing and service performance
- Monitoring revenue, costs, margins, customer use and opportunities for sustainable growth
- Reviewing products and services to reflect resident choice, nutritional priorities and customer demand
- Overseeing planned and reactive maintenance across buildings, equipment and community amenities
- Maintaining asset registers, inspection records and preventative maintenance schedules
- Managing the annual maintenance operating budget and developing capital expenditure plans for site infrastructure and equipment
- Leading gardening and grounds presentation across the community
- Overseeing cleaning programs, including scheduled deep cleaning
- Recruiting, coaching and performance-managing employees within your service areas
- Managing contractors, site access, inductions, permits and safety requirements
- Maintaining safe systems of work across food service, salon operations, cleaning, equipment, fire safety and building maintenance
- Conducting inspections and risk reviews and ensuring incidents, hazards, complaints and corrective actions are followed through
- Supporting emergency planning, audits, accreditation and continuous improvement
- Working collaboratively with clinical, lifestyle, wellness, admissions, quality, finance and house-based teams
- Seeking feedback from residents, families, employees and visitors and using it to improve the community experience
About you:
You are an organised and visible leader who enjoys variety and takes pride in creating environments where people feel welcome, supported and well looked after. You understand that excellent service is shaped by the small everyday details.
You will bring:
- Experience managing multiple customer-facing services, facilities or hospitality operations
- Leadership experience gained in a hotel, retirement village, community living environment, large caravan or holiday park, resort or similar service-based setting
- Demonstrated experience leading employees and contractors
- Experience managing budgets, suppliers, stock, service performance and operational priorities
- The ability to improve customer experience, service quality, presentation, systems and commercial performance
- An understanding of maintenance planning, workplace health and safety, food service and contractor management
- Strong judgement and communication skills when working with residents, families, employees, visitors and external service providers
- The ability to balance commercial outcomes with quality, safety and a positive customer experience
- A relevant leadership or management qualification, or equivalent practical experience
- The ability to meet NewDirection Care’s applicable screening and employment requirements
- Experience within aged care would be advantageous, but it is not essential.
Why join NewDirection Care?
As Community Living Services Manager, you will have the opportunity to:
- Influence the everyday experience of an entire community
- Lead a diverse and interesting operational portfolio
- Shape the growth and performance of community services
- Work collaboratively as part of the management team
- Build meaningful relationships with residents, families, employees and visitors
- Create welcoming spaces and services that encourage independence, connection and ordinary daily life
Apply now:
If you are an experienced operational leader who can bring together people, services, facilities and customer experience, we would love to hear from you. Please submit your résumé and a cover letter outlining your leadership experience and the transferable skills you would bring to the Community Living Services Manager position.
NewDirection Care values the different experiences, cultures and perspectives people bring to the workplace. We welcome applications from suitably qualified candidates from all backgrounds.
Community Living Services Leader: Hospitality & Community in Brisbane employer: NewDirection Care
NewDirection Care is an exceptional employer, offering Registered Nurses the chance to thrive in a pioneering MicroTown® community that prioritises resident well-being. With competitive pay, flexible shifts, and a strong focus on professional development, employees can enjoy a fulfilling career while contributing to a unique, inclusive environment. The supportive work culture, combined with wellness programs and opportunities for innovation, makes NewDirection Care a rewarding place to advance your nursing career.
