At a Glance
- Tasks: Lead the Front of House operation and ensure a fantastic experience for audiences.
- Company: Join a vibrant team dedicated to delivering top-notch customer service.
- Benefits: Flexible part-time hours with opportunities for extra shifts during busy periods.
- Other info: Inclusive workplace welcoming diverse backgrounds and offering support for all applicants.
- Why this job: Be at the heart of exciting performances and events while making a difference.
- Qualifications: Confident problem-solver with public-facing experience and excellent communication skills.
The predicted salary is between 49500 - 60500 $ per year.
About the Role
Are you a confident and enthusiastic problem solver with a passion for working with the public? We are seeking a friendly and welcoming Duty Manager to help us provide a first class customer experience to our audiences. This is an exciting opportunity to play a key role in the smooth running of our performances and events, leading our Front of House operation and ensuring audiences, customers and staff feel safe, supported and welcome. This is a permanent part-time role with a minimum guaranteed 16 hours per week. Additional hours will be available during busy periods, including around productions, annual leave, staff absence and peak seasons such as pantomime. Working hours will vary according to the performance schedule and will include regular evenings and weekends.
Key Responsibilities:
- To lead the smooth running of the Front of House operation when there are performances
- To oversee the welfare of audiences and customers
- To lead on acknowledging and resolving questions and issues such as seating queries
What We’re Looking For:
- A confident problem-solver with experience of working with the public
- Someone who thrives within a busy and vibrant environment
- Excellent communication skills and the ability to deal with people with confidence and warmth
- A welcoming and inclusive attitude
We’d love applications from people of all backgrounds, especially from Black, Asian and ethnically diverse backgrounds, those who identify as D/deaf and disabled people, neurodivergent people, members of the LGBTQIA+ community and those from lower socio-economic backgrounds. We are up for exploring support and development needs and will make reasonable adjustments to enable applicants to participate in the selection process, and for the successful applicant to carry out their role.
If you need us to make any adjustments to allow you to fully participate, would like an informal and confidential discussion about the position, or if you would like any information in a different format please contact Lucy Parker or 01473 295900.
Duty Manager employer: New Wolsey Theatre
New Wolsey Theatre offers a vibrant work environment where employees can engage with the public and contribute to memorable experiences. The theatre provides opportunities for professional growth through various roles, especially during peak seasons and events. Employees benefit from a supportive atmosphere that prioritizes customer service and teamwork.
