New Era Technology seeks a Service Delivery Manager to lead end-to-end service delivery across three business units, based in Perth, Brisbane, or Adelaide with travel to maintain engagement across locations. You'll line-manage Technical Team Leads and the Customer Success Manager, drive SLA/KPI performance, incident management, and continuous improvement to deliver exceptional client outcomes.
Experienced MSP leader with ITIL background and stakeholder influence will thrive in our
#J-18808-Ljbffr
Senior MSP Service Delivery Leader in Canberra employer: New Era Technology
New Era Technology is an exceptional employer located in the vibrant city of Brisbane, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, ensuring you stay at the forefront of technology. The hybrid work options provide flexibility, allowing you to balance your professional and personal life while contributing to meaningful projects in the MSP and cloud transformation space.
