Client Care Representative – Brisbane

Love delivering genuine 5-star client care and keeping a clinic running smoothly? Looking for meaningful work where you can make a difference every day? We're looking for a friendly and organised Client Care Representative to join our Brisbane CBD clinic. As the welcoming face of the clinic, you’ll support clients throughout their hearing health journey while also providing essential administrative support to help keep the clinic organised and running smoothly.

This is a permanent full-time position, Monday to Friday, working either 8:30am–4:30pm or 9:00am - 5:00pm. Full training will be provided. It’s a great opportunity to join a supportive, growing team where you can build your skills and develop a long-term career with us.

Who are we? Neurosensory is a complete hearing health care company, with 25 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.

What will you be doing? As a Client Care Representative, you will provide an exceptional level of service to our clients while also taking ownership of a range of administrative tasks that are essential to the smooth day-to-day running of the clinic. You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include:

• Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients
• Greeting clients at the clinic and updating client records
• Answering clinic phone calls and emails
• Assisting with client and doctor enquiries
• Accurate billing of appointments
• Providing basic troubleshooting and servicing for hearing devices
• Other general office duties

What do you need to be successful in this role?

• A passion for delivering an amazing client experience
• Excellent verbal and written communication skills and lots of patience
• Ability to work effectively within a team environment
• Demonstrated judgement and advanced skills in the delivery of administrative services
• Resilience, self-motivation and lots of energy
• Willingness to cover sick leave and annual leave at our other clinics from time to time.

Why work with us?

• Competitive remuneration package
• Salary packaging options
• Paid parental leave
• Birthday leave
• Generous employee discounts on Sonova Products for yourself and your family
• Ongoing training and support to help you grow and excel in your career
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform
• A values driven and people-centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning

Sounds interesting? Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.