Technical Solutions Engineer in Sydney

Arista Networks is an industry leader in data-driven, client to cloud networking for large data centre, campus and routing environments. We are currently looking for a Technical Solutions Engineer to join our team in Sydney.

The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required. Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development – both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.

Applicants will also have:

• Working knowledge of the networking industry, products, and protocols
• Minimum education is a B.S or ideally a MS in a technical field (CS/Networking preferred) or related
• Industry certifications are preferred
• Prior TAC experience preferred
• Minimum of 3+ years of hands-on experience and a combination of the designing, deploying, configuring, supporting, troubleshooting, debugging and administering of the following network protocols and technologies: AAA/RADIUS/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae) and other higher speed Ethernet interfaces, EVPN, IEEE 802.3x flow control and IEEE 802.1Qbb priority-based flow control, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, PIM, QoS, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1D), VARP, VRRP, VLAN (IEEE 802.1Q), VRF, VXLAN
• Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
• A strong comfort level with Linux is highly desired
• Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell)/ Cloud Environment/Automation a plus

Tasks will include:

• Responds to customer product inquiries via telephone or email
• Resolves Customer concerns raised during installation, operation, maintenance or product applications or compatibility matters
• Troubleshoots problems with hardware equipment and software applications and recommends corrective action
• Recreates complex customer-found issues in network lab
• Submits complete and correct bug reports after validating issues through recreation and testing
• Acts as the senior escalation point for customer found issues at Arista, working with Sales and Systems Engineering teams to resolve issue and coordinate customer communication
• Provides assistance, consultation and mentoring to other team members
• Acts as a technical expert and provides support on a worldwide basis to Arista documentation and marketing efforts
• Accurately documents all customer issues via case note entry
• Writes complex issue summary documents including network topology diagrams and configurations
• Other duties as assigned

This is a full time role working 40 hours per week. A competitive remuneration between $80,000 - $85,000, aligned with skills and experience will be offered to the successful candidate.