At a Glance
- Tasks: Lead customer success initiatives and ensure clients achieve their goals with our cloud security platform.
- Company: Join Netskope, a leading cloud security company with a vibrant and inclusive culture.
- Benefits: Enjoy competitive pay, flexible work options, and a fun, supportive workplace.
- Other info: Dynamic team atmosphere with opportunities for growth and collaboration across global offices.
- Why this job: Make a real impact by helping enterprise customers succeed in a fast-paced tech environment.
- Qualifications: 5+ years in customer success or technical account management, with strong cloud security knowledge.
The predicted salary is between 90000 - 110000 $ per year.
About Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive.
About the position:
At Netskope, the Customer Success organization is dedicated to ensuring customers achieve measurable business value, improved security outcomes and long-term success with the Netskope cloud security platform. We are seeking a proactive, technically strong, and customer-focused Technical Customer Success Manager (TCSM) to own post-sales success for enterprise customers. This role blends deep technical expertise with strategic customer success leadership—driving adoption, utilization, risk reduction, and expansion by aligning business objectives to technical outcomes and business value realization.
Responsibilities:
- Lead structured post-sales handoffs from Sale, capturing business objectives and translating them into technical outcomes and use cases, defining measurable success criteria to business value realization.
- Drive a structured onboarding program that accelerates time-to-value and early adoption.
- Lead regular cadence calls to monitor utilization, adoption & engagement proactively identifying and mitigating adoption risk.
- Analyze support cases, telemetry, and usage trends to maintain visibility into overall customer health and elevate risks early to prevent churn.
- Plan and deliver Quarterly Business Reviews (QBRs) in alignment with GTM teams to review adoption, maturity progression, and customer health trends.
- Continuously monitor customer risk signals across adoption, usage, support & telemetry data and mitigate risk using customer success playbooks to ensure retention and long-term value with the broader organization (Sales, Solution Engineers, Support, Services).
Requirements:
- 5+ years of experience in Customer Success, Technical Account Management, or similar roles supporting enterprise customers.
- Strong expertise in SSE/SASE architectures, cloud security, information security, and threat prevention.
- Hands-on experience with Data Loss Prevention (DLP) programs and controls would be a bonus.
- Proven ability to drive customer adoption, retention, and expansion.
- Experience building business-aligned cloud and cybersecurity programs.
- Strong stakeholder management skills, with experience engaging executives and technical teams.
- Customer-centric, proactive, and able to thrive in a fast-paced, high-growth environment.
- Exceptional organizational skills with the ability to manage competing priorities.
- Ability to travel 5-10%.
Education:
- Bachelor’s Degree (BSc) preferred.
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statuses, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Senior Customer Success Manager in Melbourne employer: Netskope
Netskope is an exceptional employer that champions innovation and inclusivity, making it a prime choice for professionals seeking to thrive in the dynamic field of cybersecurity. With a strong emphasis on employee growth through continuous education and mentorship, Netskope fosters a collaborative work culture where diverse voices are valued and encouraged. Located in a vibrant region with ample opportunities for networking and professional development, this role as a Regional Sales Manager offers the chance to make a significant impact while being supported by a dedicated executive team.
