NET Automation is an Australian owned industrial business which is the distributor for Camozzi Automation, Italy's largest pneumatics manufacturer, which we supply to the Asia-Pacific region. To complement the Camozzi range, we stock other European products to supply complete solutions to customers.
We are a national business with our head office and warehouse in Knoxfield, Victoria.
After nearly 30 years with Camozzi Automation, we are established and well placed in the market, with a loyal following of manufacturers and customers who appreciate the value and service we provide.
We are seeking an Internal Salesperson with a technical aptitude to join our team at NET Automation.
Customer Interaction
Manage day-to-day interaction with customers, aiming to provide them with a positive experience by being proactive, knowledgeable and overall pleasant to deal with
- Answering inbound calls and emails, making outbound calls and sending emails.
- Promptly address customer questions and concerns about products or services, resolving customer complaints effectively and escalating issues when necessary.
- Processing or generation of quotes, orders, returns and credit card payments.
- Process sales records from inquiry to the Delivery stage.
- Develop and maintain a deep product and customer base knowledge
- Provide knowledgeable and accurate information to customers.
- Maintaining records of customer interactions and transactions with the ERP and other systems as required from time to time
Sales Contribution
Identify opportunities to expand relationships with customers / prospects and contribute to the improvement of the business
- Identifying opportunities to upsell or cross-sell products and services.
- Identify and collaborate with the external sales team on sales leads and opportunities.
- Build and maintaining customer relationships.
- In collaboration with the external sales team follow up on open quotes.
- Record Lost sales and provide report to management.
- Identify opportunities to expand share of customer wallet and work with other departments to execute
General
Contribute to continuous improvement, safety and a positive organisational culture
- Collaborate with other departments of the organisation in the best interests of NA and the customer directly or by supporting other team members in their role as required.
- Following company policies and procedures.
- Adhere to Housekeeping policies and procedures.
- Staying up to date on product knowledge.
- Support other roles directly during periods of high workload (help receive stock, help pack etc)
- Uphold the values of Net Automation
- Adhere to OHS policies and Procedures
- Identify and communicate areas for improvement within the organization
- Other tasks as may be required by management from time to time
Internal Sales / Customer Service employer: Net Automation Pty Ltd
NET Automation is an excellent employer, offering a clean and organised workshop environment where you can thrive as a Workshop & Assembly Technician. With a focus on varied and interesting technical projects, we provide comprehensive training in pneumatics and industrial automation, ensuring your professional growth. Join our supportive team in Boronia, where stable employment and a commitment to quality work are at the forefront of our culture.
