Personal Shopper in Sydney

NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women. Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments.

Here is a breakdown of what you’ll be doing:

• Proactively target and build personal relationships with high value customers in the APAC region, with a primary focus on Australia.
• Profile customers individually based on their shopping patterns.
• Provide personal styling recommendations by demonstrating detailed product knowledge and understanding of customers’ fashion and lifestyle preferences.
• Ensure that sales leads are identified and prioritised by analyzing your customer list.
• Increase the spend of individuals and develop customer loyalty by understanding their needs.
• Ensure prompt follow up with customers acquired through events and partnerships.
• Drive and conduct one-on-one appointments with clients wherever possible to develop relationships.
• Optimise every opportunity to grow the customer base and acquire new high value clients.
• Achieve monthly and yearly targets and KPIs.
• Maintain a self-driven awareness of fashion industry, brands/products, and cultural awareness for clients based across different regions.
• Identify customers’ shopping patterns and trends, provide feedback to your seniors and follow up with the relevant strategy.
• Work alongside the wider business to understand key trends and increase business acumen.
• Participate in Client Relations, marketing, and partnership events as required.

The Type Of Person We Are Looking For:

• 2+ years of experience in customer-facing roles, preferably in luxury fashion.
• Proven experience within a sales target driven environment, achieving personal sales goals.
• Excellent communication and inter-personal skills, with confidence to network and build genuine relationships with customers.
• Strong commercial awareness in luxury fashion.
• An eye for detail and good organisational skills is essential.
• Must have the confidence to contribute ideas to the working processes at NET-A-PORTER / MR PORTER – even those outside your day-to-day remit.
• Fluent in spoken and written English.

From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then LuxExperience is an equal opportunities employer. We encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.