At a Glance
- Tasks: Provide hands-on IT support for networks, desktops, and AV systems across various sites.
- Company: Join Peoplebank, a leader in IT services with a focus on innovation.
- Benefits: Full-time role with FIFO opportunities, competitive salary, and career growth.
- Other info: Dynamic work environment with opportunities to collaborate and grow your skills.
- Why this job: Make a real impact in tech while exploring beautiful WA and QLD regions.
- Qualifications: Experience in IT support, networking, and strong troubleshooting skills required.
The predicted salary is between 70740 - 86460 $ per year.
We are seeking a talent pool of IT Field Service Technicians to support a major mining client with both Perth CBD-based and regional site requirements. While your base will be in Perth, you'll also provide ad-hoc FIFO support to regional WA and QLD, assisting with IT infrastructure and Village Entertainment Systems.
Key Responsibilities
- Provide hands-on desktop, network, and Audio Visual (AV) support to end users across various shifts.
- Travel to regional WA and QLD sites as needed to maintain and support communication and entertainment systems.
- Install and replace TVs, access points, and other infrastructure hardware.
- Support wireless and GPON network technologies as well as PAGA and CCTV systems.
- Troubleshoot infrastructure, network, and AV issues effectively, ensuring minimal downtime.
- Maintain accurate documentation including ticket resolution notes and Standard Operating Procedures (SOPs).
- Assist in infrastructure projects, contributing to planning, implementation, and improvement initiatives.
- Collaborate with internal teams and stakeholders to resolve technical issues and deliver excellent service.
- Provide FIFO backfill support to other DXC clients as required.
Technologies You’ll Support
- IP Networking (Cisco & others)
- Wireless Networking (Ruckus, Cisco, MicroTik)
- Firewalls
- CCTV, PAGA
- Teleste (MATV/DOCSIS), Calix (GPON)
- DC Power Systems, including DELVE
Essential Skills & Experience
- Strong experience in desktop, network, and Audio Visual (AV) support.
- Demonstrated ability to troubleshoot and resolve technical issues independently.
- Clear and professional written communication skills for documentation and ticketing.
- Ability to work effectively with a user base on varying shift patterns.
- Organised, proactive, and self-driven with a commitment to excellent customer service.
- Willingness and capability to travel and work on FIFO rosters to regional sites.
- Experience coordinating with stakeholders and working autonomously in remote environments.
- Bachelor’s degree in IT or related discipline (or equivalent experience).
- Cisco CCNA or similar certification desirable.
If you are interested in the position and possess the required experience, please apply via the link below to be considered.
IT Communication Technician employer: NES Global Talent
NES Global Talent offers a dynamic and supportive work environment for Data Engineers, with a focus on collaboration and innovation in the heart of Ipswich. Employees benefit from competitive daily rates, flexible working arrangements, and opportunities for professional growth within the government sector, making it an ideal place for those seeking meaningful and rewarding employment.
