At a Glance
- Tasks: Provide hands-on IT support for desktop, network, and AV systems across various sites.
- Company: Join Peoplebank, a leader in IT services with a focus on innovation.
- Benefits: Full-time role with FIFO opportunities, competitive salary, and career growth.
- Other info: Dynamic work environment with opportunities to collaborate and grow your skills.
- Why this job: Make a real impact in tech while exploring beautiful WA and QLD regions.
- Qualifications: Experience in IT support, networking, and strong troubleshooting skills required.
The predicted salary is between 70740 - 86460 $ per year.
We are seeking a talent pool of IT Field Service Technicians to support a major mining client with both Perth CBD-based and regional site requirements. While your base will be in Perth, you'll also provide ad-hoc FIFO support to regional WA and QLD, assisting with IT infrastructure and Village Entertainment Systems.
Key Responsibilities:
- Provide hands-on desktop, network, and Audio Visual (AV) support to end users across various shifts.
- Travel to regional WA and QLD sites as needed to maintain and support communication and entertainment systems.
- Install and replace TVs, access points, and other infrastructure hardware.
- Support wireless and GPON network technologies as well as PAGA and CCTV systems.
- Troubleshoot infrastructure, network, and AV issues effectively, ensuring minimal downtime.
- Maintain accurate documentation including ticket resolution notes and Standard Operating Procedures (SOPs).
- Assist in infrastructure projects, contributing to planning, implementation, and improvement initiatives.
- Collaborate with internal teams and stakeholders to resolve technical issues and deliver excellent service.
- Provide FIFO backfill support to other DXC clients as required.
Technologies You’ll Support:
- IP Networking (Cisco & others)
- Wireless Networking (Ruckus, Cisco, MicroTik)
- Firewalls
- CCTV, PAGA
- Teleste (MATV/DOCSIS), Calix (GPON)
- DC Power Systems, including DELVE
Essential Skills & Experience:
- Strong experience in desktop, network, and Audio Visual (AV) support.
- Demonstrated ability to troubleshoot and resolve technical issues independently.
- Clear and professional written communication skills for documentation and ticketing.
- Ability to work effectively with a user base on varying shift patterns.
- Organised, proactive, and self-driven with a commitment to excellent customer service.
- Willingness and capability to travel and work on FIFO rosters to regional sites.
- Experience coordinating with stakeholders and working autonomously in remote environments.
- Bachelor’s degree in IT or related discipline (or equivalent experience).
- Cisco CCNA or similar certification desirable.
If you are interested in the position and possess the required experience, please apply via the link below to be considered.
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