Nelson Bay Golf Club is seeking an experienced and motivated Bar Manager to lead the day-to-day operations of our busy bar and gaming facilities. This is a hands-on leadership role for a hospitality professional who is passionate about service excellence, compliance, and team development.
About the Role
Reporting to the General Manager, the Bar Manager is responsible for the end-to-end operation of the Club's bar, ensuring consistently high standards of service for our members and guests, responsible liquor and gaming operations, strong cost control, and profitable promotions - while building and leading a skilled, engaged team.
Key Responsibilities
- Manage daily bar operations including opening/closing, cash handling, POS accuracy, and banking
- Oversee stock forecasting, ordering, rotation, and monthly stock-take
- Set and enforce service standards and professionally resolve customer issues
- Recruit, induct, train, and coach bar staff across service standards, RSA/RSG, SOPs, hygiene, POS, and cash handling
- Plan and deliver profitable beverage promotions and monitor performance outcomes
- Ensure full compliance with liquor licensing, gaming, RSA/RSG, WHS, and cash-handling requirements
- Provide operational oversight of functions and events
- Manage gaming services including poker machines, Keno, and TAB facilities
- Deliver approved standards of hospitality for members and visitors at all times
Key Performance Indicators
- Beverage gross profit and COGS in line with budget
- Stock variance maintained at or below 1.0% per month
- Labor-to-sales ratio within approved targets
- 100% completion of mandatory training requirements
About YouYou will bring:
- Proven experience in bar or hospitality management (club or hotel experience highly regarded)
- Strong leadership, coaching, and people management skills
- Sound knowledge of POS systems, stock control, and inventory management
- Excellent written and verbal communication skills
- The ability to manage conflict professionally and lead by example
Licenses & Certifications
- Current RSA and RCG (NSW) - essential
- Food Safety and First Aid certification - desirable
Why Join Us?
- Work in a well-established, community-focused club environment
- Lead a key operational area with genuine autonomy
- Be part of a professional management team committed to service excellence and continuous improvement
