At a Glance
- Tasks: Lead and inspire a team of Customer Care agents to deliver exceptional service.
- Company: Join Neilson Financial Services, a fast-growing insurance company in Sydney.
- Benefits: Opportunity for career progression, competitive salary, and a supportive work environment.
- Other info: Be part of a vibrant team with opportunities for personal and professional growth.
- Why this job: Shape team culture and drive success in a dynamic industry.
- Qualifications: Experience in customer service leadership and a passion for coaching teams.
The predicted salary is between 63000 - 77000 $ per year.
Neilson Financial Services is seeking a Customer Service Team Leader in Sydney to lead a team of Customer Care agents, delivering outstanding outcomes in line with our service standards and insurer expectations.
Reporting to the Head of Customer Care, you will coach, performance manage, and develop processes while ensuring compliance, accuracy, and a customer‑centric culture in a fast‑growing business.
This role offers scope to shape team culture, drive KPIs, and progress into senior leadership.
Customer Care Leader in Sydney employer: Neilson
Neilson Financial Services is an exceptional employer, offering a dynamic work environment in Sydney where you can lead a passionate team dedicated to delivering outstanding customer service. With a strong focus on professional development and a values-driven culture, employees are empowered to grow their careers while contributing to a meaningful mission of providing financial protection to families. Join us to be part of a fast-growing, globally backed company that prioritises inclusivity and employee engagement.
