NEC is looking for a Delivery Lead - Cloud Compute to take ownership of a key enterprise customer account in Melbourne. You’ll be the trusted link between our customer and technical teams, ensuring services are delivered seamlessly while continuously improving performance, team capability, and customer outcomes.
Key responsibilities
- Lead, coach, and develop a team of Cloud Compute professionals, fostering a high-performance and customer-focused culture.
- Drive agile delivery practices, including sprint planning, backlog management, prioritisation, reviews, and retrospectives.
- Monitor and improve service delivery performance, ensuring SLA and KPI commitments are consistently achieved.
- Manage team capacity, workforce planning, rostering, and resource allocation to meet business and customer demand.
- Build trusted relationships with customer stakeholders, leading governance meetings, service reviews, and escalation management.
- Analyse operational and service data to identify trends, opportunities, and continuous improvement initiatives.
- Contribute to account growth by identifying opportunities to enhance services and deliver greater value for the customer.
About you
- Experience leading service delivery, technical operations, or managed services teams within an enterprise IT environment.
- Proven people leadership capability, including coaching, performance management, workforce planning, and employee development.
- Strong understanding of Agile delivery methodologies, sprint planning, and backlog management.
- Experience managing service levels, operational KPIs, risks, issues, and continuous improvement programs.
- Outstanding customer and stakeholder management skills, with the ability to influence outcomes and build lasting partnerships.
- Strong analytical and reporting skills, with the ability to turn operational data into actionable insights.
- Commercial acumen and a customer-first mindset, with the ability to identify opportunities for service improvement and growth.
Why NEC?
At NEC, we’re committed to delivering technology solutions that make a real impact. You’ll join a collaborative and supportive team where your leadership, ideas, and expertise will help shape exceptional customer outcomes while advancing your own career.
Why You’ll Love This Role
Lead a high-profile enterprise customer engagement
Combine people leadership, customer management, and delivery excellence
Drive continuous improvement and influence strategic outcomes
Join a global technology leader with strong career development opportunities
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Delivery Lead- Cloud & Compute employer: NEC Australia Pty Ltd
NEC Australia Pty Ltd is an exceptional employer located in the vibrant city of Perth, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from ongoing professional development opportunities, competitive remuneration, and a commitment to work-life balance, making it an ideal place for those looking to grow their careers in secure networking. With a focus on cutting-edge technology and a supportive team environment, NEC Australia empowers its staff to make meaningful contributions while enjoying the unique lifestyle that Perth has to offer.
