Ibis Budget Brisbane Airport is seeking a hands‐on, energetic Assistant Manager to join our fast‐paced and ever‐evolving hotel environment. Located in the Brisbane Airport precinct in Hendra, our 93‐room hotel is always on the move and this role is right at the heart of it.
This is a highly customer‐focused position where you will lead from the front, ensuring every guest has a seamless and memorable experience. You will thrive in a dynamic setting, confidently multitasking while keeping operations running smoothly.
Job DescriptionIn this role, you will:
- Oversee the smooth and efficient daily operation of the Front Desk
- Deliver exceptional customer service and handle guest needs and concerns with professionalism and care
- Supervise, support, and motivate team members to meet brand service standards and procedures
- Communicate effectively with the General Manager on all aspects of guest services and operations
- Manage shift handovers to ensure continuity and clarity across the team
- Manage Accounts Receivable, ensuring timely follow-up and accuracy
- Assist with rostering, balancing operational needs with labour efficiency
- Complete regular stocktakes and monitor inventory levels
- Provide support with end of month processes, reporting and administration
Qualifications
- Previous experience in an Assistant Manager or similar leadership role
- A genuine passion for customer service and creating memorable guest experiences
- Ability to multitask in a fast‐paced environment
- Strong problem‐solving skills with a proactive mindset
- Confident leadership style with a hands‐on approach
- Strong communication and organisational skills
- Experience with Opera Cloud (desirable but not essential)
Additional Information
- Overnight availability is required for this role
- On-site living options are available
- Access to the Accor Heartist Benefits Card, offering discounted accommodation and food & beverage worldwide
- Ongoing learning and development through the \"Learn Your Way\" Academy
Assistant Manager in Brisbane employer: Nearheal Pty Ltd (trading as Nearheal)
At Novotel Brisbane South Bank, part of the renowned Accor group, we pride ourselves on fostering a vibrant work culture that values collaboration and innovation. Our employees enjoy competitive benefits, ongoing professional development opportunities, and a supportive environment that encourages growth within the dynamic hospitality sector. Join us in a location that not only offers stunning views but also a chance to be part of a team dedicated to excellence in service and financial management.
Contact Details:
Nearheal Pty Ltd (trading as Nearheal) Recruitment Team
