At a Glance
- Tasks: Drive growth in Testing & Quality Assurance services and build strong client relationships.
- Company: NCS Australia, a challenger in technology services with over 47 years of heritage.
- Benefits: Opportunities for career growth, learning, and a supportive work environment.
- Other info: Join a diverse team that values collaboration, curiosity, and accountability.
- Why this job: Make a real impact by solving complex challenges and embracing new opportunities.
- Qualifications: Experience in technology sales and strong relationship-building skills required.
The predicted salary is between 163125 - 199375 $ per year.
Full-time Department: Markets
Make extraordinary happen At NCS Australia, we’re the challenger alternative in technology services and consulting. With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference. Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions. We work collaboratively, challenge the status quo and give our people the opportunity to make an impact — for our clients, our communities and each other.
We’re looking for a Client Service Manager / Senior Manager to drive the growth of our Testing & Quality Assurance business across a portfolio of new, emerging and underpenetrated clients. This is a hunter-minded, client-facing role for someone who thrives on building relationships, uncovering whitespace and converting opportunities into meaningful technology outcomes.
What you’ll be doing:
- Drive new business and account growth across Testing & QA services
- Build relationships with Test, Technology, Program, Project and Transformation leaders
- Identify whitespace and create demand across new and underpenetrated accounts
- Sell solutions spanning test automation, non-functional testing, quality engineering, managed testing and QA advisory
- Build and manage a strong pipeline from prospecting through to close
- Develop land-and-expand strategies to grow initial engagements into broader partnerships
- Shape compelling propositions that address quality, delivery, technology risk and transformation challenges
- Partner with sales, capability and delivery teams to bring the right expertise to clients
- Stay ahead of emerging trends, particularly AI-assisted testing and AI solution assurance
- Own commercial outcomes including revenue, margin, conversion and pipeline performance
Qualifications:
- Solid experience in technology services sales, business development, consulting or client account management
- Proven success selling Testing, QA, Quality Engineering, Automation or related technology services
- Strong enterprise sales and new business development capability
- Established relationships with senior technology, testing and transformation stakeholders
- Strong commercial acumen and a track record of converting opportunities
- Ability to operate with pace, resilience and a genuine growth mindset
- Excellent communication, presentation and stakeholder management skills
- Knowledge of the Australian technology services and testing market
Why NCS?
This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there’s room to make it your own.
We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other. We celebrate diversity and inclusion. We value different perspectives, experiences and strengths our people bring. We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.
Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.
Senior Client Service Manager in Sydney employer: NCS
At NCS Australia, we pride ourselves on being more than just a technology services company; we are a vibrant team of innovators dedicated to making a meaningful impact in the Financial Services sector. Located in Victoria, our inclusive work culture fosters creativity and collaboration, offering extensive career development opportunities through tailored training programs and a commitment to employee well-being. With competitive benefits such as paid parental leave and discounts on health insurance, NCS is an excellent employer for those looking to grow their careers while contributing to transformative projects that shape the future.
