GCP AI Engineer

We are seeking a highly skilled GCP AI Engineer with experience to join a leading‑edge Intelligent Contact team. This is a critical hire focused on advancing our AI development capabilities and building the next generation of intelligent, automated customer interactions. In this role, you will move beyond basic, scripted automation to develop high‑reasoning, context‑aware agents that provide seamless service at an enterprise scale.

Key Responsibilities

• Autonomous Agent Architecture: Design, develop, and orchestrate high‑reasoning, context‑aware conversational agents utilizing Google Cloud’s advanced AI ecosystem (including Vertex AI and foundational Gemini models).
• Advanced RAG & Knowledge Retrieval: Blueprint and optimize production‑ready Retrieval‑Augmented Generation (RAG) architectures and integrate Knowledge Graphs to drive sophisticated, hallucination‑free AI reasoning.
• Complex Dialogue Management: Engineering fluid dialogue state systems capable of handling non‑linear, multi‑turn user journeys without falling back on rigid, scripted decision trees.
• Real‑Time Data Integration: Implement function calling and dynamic tool‑use pipelines, enabling AI systems to interact securely with enterprise APIs and retrieve real‑time data to solve customer inquiries proactively.
• Enterprise Scaling & MLOps: Productionize, monitor, and scale machine learning and LLM workflows within GCP Vertex AI, ensuring high availability, low latency, and robust guardrails.
• Technical Leadership: Guide critical architectural decisions, navigate complex enterprise integration challenges, and mentor junior or mid‑level team members within the conversational AI space.

Qualifications

• Cloud Expertise: Hands‑on experience with Google Cloud Platform (GCP) is essential. Proficient in leveraging services such as GCP Vertex AI to build and scale models.
• Proven AI Delivery: Demonstrable experience in building and successfully deploying Intelligent Agents in a commercial or enterprise environment.
• Technical Depth: Deep expertise in RAG architectures and/or implementation of Knowledge Graphs to drive sophisticated AI reasoning.
• Senior Engineering Mindset: Ability to guide architectural decisions, solve complex integration challenges, and mentor within the AI space.

Why Join Us

NCS Australia offers paid parental leave, wellness initiatives, discounted health insurance, discounts on products and services, frequent recognition, and opportunities for career development through training programs and an AI‑driven learning platform.

Equal‑Opportunity Employer

NCS Australia is an equal‑opportunity employer, committed to valuing and supporting our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all community sectors, including Veterans, Aboriginal and/or Torres Strait Islander communities. We support adjustments throughout the recruitment and selection process and encourage people with disabilities to apply.

Application Process

We accept resumes only from agencies on our preferred supplier panel through the NCS Agency Portal. Resumes submitted outside this process will become the sole property of NCS, and no fee or payment will be given for hires outside the process.

Work Rights and Background Checks

Applicants must have valid work rights for Australia and be willing to undergo a background check, including police and probity checks.