At a Glance
- Tasks: Lead delivery outcomes and strengthen client relationships in Financial Services.
- Company: NCS Australia, a challenger in tech services with 47 years of heritage.
- Benefits: Opportunities for career growth, meaningful work, and a supportive environment.
- Other info: Inclusive workplace valuing diversity and continuous learning.
- Why this job: Make a real impact while collaborating with experienced professionals.
- Qualifications: Experience in IT Professional Services and strong relationship-building skills.
The predicted salary is between 75600 - 92400 $ per year.
Make extraordinary happen at NCS Australia, the challenger alternative in technology services and consulting. With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference. Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions. We work collaboratively, challenge the status quo and give our people the opportunity to make an impact — for our clients, our communities and each other.
We're looking for a commercially minded Client Delivery Lead to take ownership of delivery outcomes and strengthen strategic client relationships across our Financial Services portfolio. This is an opportunity to step beyond traditional delivery management. You'll be at the intersection of client relationships, technology delivery and business growth, ensuring we deliver exceptional outcomes while identifying opportunities to do more for our clients.
What you'll be doing:
- Own delivery outcomes: Lead end-to-end delivery performance across client engagements, driving quality, governance, risk management and financial performance.
- Build trusted relationships: Partner with senior client stakeholders, understand their business priorities and become a trusted delivery advisor.
- Turn delivery into growth: Identify opportunities within existing engagements, shape solutions and help convert successful delivery into expanded business.
- Drive commercial performance: Own delivery forecasting, revenue, margins and corrective actions to ensure sustainable outcomes.
- Lead through collaboration: Work closely with Account, Practice and People Leaders to mobilise the right capabilities and build high-performing delivery teams.
- Raise the bar: Champion delivery excellence, continuous improvement and strong delivery practices.
Requirements:
- Proven experience leading IT Professional Services engagements within complex enterprise environments.
- Strong delivery leadership across projects, consulting or hybrid delivery models.
- Experience working with Financial Services clients, ideally across banking, insurance or broader financial services.
- A track record of building trusted relationships with senior client stakeholders.
- Commercial acumen and an understanding of revenue, margin, forecasting and contract performance.
- A growth mindset — someone who can spot opportunities, influence outcomes and turn great delivery into lasting client partnerships.
- The ability to bring delivery, account and capability teams together to achieve shared goals.
Why NCS?
This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own.
We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other. We celebrate diversity and inclusion and are committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.
Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.
Client Delivery Lead in Sydney employer: NCS Australia
NCS Australia is an exceptional employer that fosters a dynamic and innovative work culture, particularly for those in the cutting-edge field of AI engineering. Located in the vibrant city of Sydney, employees benefit from a collaborative environment that encourages professional growth through mentorship and hands-on experience with advanced technologies like Vertex AI. With a commitment to employee development and a focus on impactful projects, NCS Australia offers a rewarding career path for those looking to make a difference in the realm of autonomous AI systems.
