At a Glance
- Tasks: Support day-to-day operations across five vibrant store locations.
- Company: Dynamic F&B company focused on customer experience and team performance.
- Benefits: Full-time role with hands-on experience and growth opportunities.
- Other info: Regular travel between stores and a chance to make a real impact.
- Why this job: Join a fun team, enhance customer experiences, and develop your leadership skills.
- Qualifications: Experience in F&B or hospitality, strong customer service mindset, and team leadership skills.
The predicted salary is between 58500 - 71500 $ per year.
This role requires regular travel between five store locations: Southport, Broadbeach, Brisbane CBD, and South Bank.
As an Assistant F&B Manager, you will support the F&B Executive with the day-to-day operations of our five stores, focusing on customer experience, team performance, food and beverage quality, and operational standards.
You will oversee multi-site operations, working closely with Store Managers and Team Leaders to maintain consistent standards, support team performance, and deliver a positive experience for both customers and staff. This is a hands-on role that requires regular store visits and the flexibility to step in and support the team when needed.
Responsibilities:
- Assist the F&B Executive with coordinating the day-to-day operations of all five stores and provide hands-on support at each location as required.
- Visit stores regularly to check customer service, F&B quality, cleanliness, presentation, and overall operations, and address any issues identified.
- Review reports submitted by Store Managers and Team Leaders, identify key issues, and ensure required actions are followed up.
- Provide operational guidance to Store Managers and Team Leaders and help resolve day-to-day store issues.
- Work alongside team members when needed and provide practical coaching on customer service, food and beverage quality, and operating procedures.
- Check that opening and closing procedures, company SOPs, food safety, hygiene, and workplace safety requirements are consistently followed.
- Monitor stock, wastage, equipment, and maintenance needs and coordinate follow-up actions.
- Review customer feedback, identify recurring issues and opportunities for improvement, and help enhance the customer experience across all stores.
- Assist with the implementation of new products, promotions, training programs, and operational changes across all stores.
What We're Looking For:
- Previous experience in F&B, hospitality, or a similar operational environment.
- Hands-on barista experience and good coffee knowledge.
- Experience supporting or leading a team.
- A strong customer-service mindset.
- Clear communication and practical problem-solving skills.
- A proactive, organised, and hands-on approach.
- Ability to work across multiple locations and manage changing priorities.
- Flexibility to travel regularly between all five stores.
- Full Australian working rights.
Highly Regarded:
- Previous experience in a supervisory or management role.
- Experience supporting multiple stores or teams.
- Experience coaching, training, or onboarding team members.
- Knowledge of rostering, labour management, and operational planning.
Assistant F&B Manager in Gold Coast employer: NCH Corporation
NCH Corporation offers a dynamic work environment focused on customer experience and team performance, making it an attractive employer for those in the hospitality industry. Employees benefit from hands-on leadership opportunities and the chance to work across multiple locations, fostering professional growth and collaboration. The company's commitment to high operational standards ensures a supportive atmosphere for both staff and customers.
