At a Glance
- Tasks: Connect customers to the internet while learning on the job.
- Company: Join nbn, a leader in building Australia's digital future.
- Benefits: Earn while you learn with competitive pay and a nationally recognised qualification.
- Other info: Enjoy a dynamic work environment with supportive colleagues and career growth opportunities.
- Why this job: Be part of an inclusive team making a real impact in communities.
- Qualifications: An eagerness to learn, positive attitude, and a driver's license.
The predicted salary is between 77330 - 77330 $ per year.
nbn is seeking to attract more Women and First Nations individuals to join our award-winning Customer Field Technician Traineeship Program. Our aim is to promote the right capability, increase cultural equality, and enhance the diversity of our operations teams, for the benefit of our workforce, customers, and communities.
Our Field Service teams are nbn's professional, trusted, and essential customer-facing workforce. They're the friendly faces, confident voices, and skilled hands working on our network and in communities every day. Our Trainee Customer Field Technicians are an integral part of these teams, learning, developing, and building skills as they turn their passion into practice every day. They contribute to something important and lasting - a network that spans our country, bringing unlimited possibilities to Australian homes and businesses.
As a Trainee Customer Field Technician, you will:
- Work in the field helping to connect customers to the internet
- Be employed on a permanent full-time basis with leave entitlements
- Work towards a Cert III in Telecommunications Technology over the 12-month traineeship
- Be supported by experts in the field to complete your traineeship, learning how to be a Customer Field Technician
You will be rewarded with:
- An award-winning traineeship program where you will get paid while you learn
- Competitive Salary of $77,330 inclusive of Superannuation
- Working primarily in the field, learning on the job alongside our many experts
- Achieving a nationally recognised qualification, paid for by nbn
- Embarking on a versatile and valuable career steppingstone
- An nbn work vehicle and all the tools, clothing and safety equipment you need
- Being part of an inclusive work culture that prioritises balance and wellbeing
- 18 weeks of paid parental leave
You'll experience a diverse and dynamic working environment where no two days out in the field are alike. Supported by our dedicated and caring managers and skilled, experienced, and collaborative colleagues you will build your skills and confidence. Whether you're out in the network performing inspections or maintenance, diagnosing, and resolving faults, to providing the best service, or connecting more homes and businesses to high-speed fibre.
A bit about you:
To get the most out of this traineeship, you'll likely have an inquisitive mind and an eagerness to learn, a positive attitude and a driver's license. A passion for customer service and an appetite for working independently and at pace will set you up for even more success. We'll support you with developing your skills and will provide the training and guidance you need on the job in a safe, supportive, and flexible environment while you get paid.
Life at nbn:
To be part of nbn is to be part of something bigger. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network—a network made for more.
A more inclusive working world:
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.
Equal Opportunities for All:
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990.
Please note that this role is a permanent opportunity and applications will close at midnight on Monday 30th November 2026. To be eligible for this role, you must have full working rights in Australia.
The filling of these positions is intended to constitute a special measure under various Anti-Discrimination Acts. The positions are therefore only open to First Nations people and to women.
Trainee Customer Field Technician I Toowoomba in Brisbane employer: nbnTM Australia
At nbn, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee wellbeing and growth. As a Senior Field Technician in Nowra, you'll enjoy a variety of rewarding challenges while receiving comprehensive support from a dedicated team, alongside benefits like 18 weeks of paid parental leave and opportunities for career progression. Join us in making a meaningful impact on Australian communities as we build the future of connectivity together.
