At a Glance
- Tasks: Join our team as a Trainee Customer Field Technician and connect customers to the internet.
- Company: Be part of nbn, an award-winning company committed to diversity and inclusion.
- Benefits: Earn while you learn with a competitive salary and a nationally recognised qualification.
- Other info: Explore our free Digital Work Experience to gain insights into the role.
- Why this job: Make a real impact in your community while developing valuable skills in a supportive environment.
- Qualifications: An inquisitive mind, positive attitude, and a driver’s license are key to success.
The predicted salary is between 77300 - 77300 $ per year.
nbn is seeking to attract more Women and First Nations individuals to join our ACCOM award-winning Customer Field Technician Traineeship Program. Our aim is to promote the right capability, increase cultural equality, and enhance the diversity of our operations teams, for the benefit of our workforce, customers, and communities.
Our Field Service teams are nbn’s professional, trusted, and essential customer-facing workforce. They’re the friendly faces, confident voices, and skilled hands working on our network and in communities every day. Our Trainee Customer Field Technicians are an integral part of these teams, learning, developing, and building skills as they turn their passion into practice every day. They contribute to something important and lasting - a network that spans our country, bringing unlimited possibilities to Australian homes and businesses.
As a Trainee Customer Field Technician, you will:
- Work in the field helping to connect customers to the internet
- Be employed on a permanent full-time basis with leave entitlements
- Work towards a Cert III in Telecommunications Technology over the 12-month traineeship
- Be supported by experts in the field to complete your traineeship, learning how to be a Customer Field Technician
You will be rewarded with:
- An award-winning traineeship program where you will get paid while you learn
- Competitive Salary of $77,330 inclusive of Superannuation
- Working primarily in the field, learning on the job alongside our many experts
- Achieving a nationally recognised qualification, paid for by nbn
- Embarking on a versatile and valuable career steppingstone
- An nbn work vehicle and all the tools, clothing and safety equipment you need
- Being part of an inclusive work culture that prioritises balance and wellbeing, and 18 weeks of paid parental leave
A bit about you
To get the most out of this traineeship, you’ll likely have an inquisitive mind and an eagerness to learn, a positive attitude and a driver’s license. A passion for customer service and an appetite for working independently and at pace will set you up for even more success. We’ll support you with developing your skills and will provide the training and guidance you need on the job in a safe, supportive, and flexible environment while you get paid.
Inspired to learn more? nbn’s free Digital Work Experience allows anyone to experience the work that our Customer Field Technicians (CFT) do every day – from the comfort of your own home. Please visit our Digital Work experience to get real life insights into the role. This will form part of your application process and will be required to progress further.
Application Process
You may find that your experience does not match every requirement listed but, if this role has piqued your interest or resonates with where you are in your career, we encourage you to apply rather than self-select out. We are interested in transferable skills and your skills and perspective could be exactly what we would value to strengthen our team.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered.
Please note that this role is a permanent opportunity and applications will close at midnight on Monday 30th November. To be eligible for this role, you must have full working rights in Australia.
Trainee Customer Field Technician employer: NBN Co
At nbn, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee wellbeing and growth. As a Senior Field Technician in Geelong, you'll enjoy a variety of rewarding experiences while making a tangible impact on the community, supported by a dedicated team and numerous benefits including 18 weeks of paid parental leave and opportunities for professional development.
