Senior Field Technician – Sydney Metro

Be the friendly face, confident voice and skilled hands working on the ground and in communities to bring Australians closer together each day. As a Senior Field Technician, you’ll utilise your people and technical skills to make a meaningful and lasting impact, putting smiles on our customers’ faces, bringing more possibilities to Australian homes and businesses and propelling our nation into the future.

We are looking for candidates based in Sydney Metro area.

A bit about your role:

• As part of a Field Services team, you'll enjoy a diverse and dynamic work environment where no two days are the same.
• This hybrid role spans across both Service and Network operations, offering a broad range of work across our network infrastructure as well as within our customers' homes and businesses.
• You'll play a key role in delivering timely, high-quality outcomes while providing an exceptional customer experience.
• In your day to day work you’ll be the backbone that keeps Australia connected, delivering end-to-end service to homes and businesses across the nation.
• From installation to repair and maintenance, you’ll see the impact of your work in real time with every satisfied customer.
• You’ll collaborate with a supportive and inclusive team, with opportunities for coaching, mentorship and career progression at every step.

Successful candidates must be willing and able to participate in a rotating night shift roster.

A bit about you:

• To thrive in this role, you'll be an autonomous and motivated self-starter with extensive experience working across the HFC network, including both inside and outside plant activities.
• As a Senior Field Technician, you'll also have experience in fibre network assurance, fault finding, and installations.
• You'll have an appetite for embracing a complex industry while continuing to learn and develop on the job.
• Ideal candidates will hold an ACMA licence, preferably supported by a Certificate III or Certificate IV in Telecommunications.
• You will draw on your dedication, drive, and customer service skills to deliver service with integrity and solutions with a smile every day.

What you’ll put in:

• Current and clean Australian Driver's Licence.
• PMUS/HFC Inside and Outside Plant experience, including amp swaps/upgrades, fault finding, and noise chasing.
• Availability to work required hours within the 7am-7pm timeslot and travel to work locations across the Sydney metropolitan area as required.
• Confidence to act with autonomy, integrity, and pace under pressure.
• Strong communication skills, both written and verbal.
• Approachable and caring attitude to customer service.
• Passion for problem-solving.
• Comfortability working to tight deadlines.
• An appetite for challenge.

What you’ll get out:

• 18 weeks of paid parental leave.
• Access to great lifestyle savings through our partners including health insurance, car rental, novated leasing, product discounts and the option to salary sacrifice Qantas Club Membership.
• Device allowance or mobile device.
• Options for salary sacrificing.
• An inclusive work culture that prioritises balance and wellbeing.
• A dedicated and caring team of subject matter experts to train and support you.

Life at nbn:

To be part of nbn is to be part of something bigger. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more.

A more inclusive working world:

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.