Customer Field Technician – Sydney Metro

Be part of transforming Australia’s digital landscape as a Customer Field Technician. In this customer‑facing role, you’ll make a real difference to everyday Australians and see first‑hand the impact your work has on customers.

Are you a tradesperson, trade assistant, or field‑based worker looking to take the next step in your career? Whether your background is in telecommunications, construction, plumbing, civil works, or general labouring, this role offers an opportunity to apply your practical experience while developing strong technical capability in a physically active, safety‑critical environment.

A bit about your role:

• Deliver hands‑on installation, repair, activation and connection services in customers’ homes, working across both indoor and outdoor environments.
• Use a variety of tools and test equipment to install, commission and service in‑home technologies, consistently applying safe work practices and risk controls onsite.
• Perform tasks such as lifting and carrying equipment, working at heights or in ceiling spaces, and moving between kneeling and standing positions.
• Apply strong technical knowledge, methodical fault‑finding and attention to detail to complete work efficiently, safely and to a high standard across varied home settings.
• Provide clear and respectful in‑premise customer service—explaining findings, next steps and outcomes so customers feel informed and confident.
• Build your capability across additional activation and connection tasks through structured training and support from experienced colleagues.

A bit about you:

• You come from a background in telecommunications, construction, plumbing, civil works, or general labouring and are comfortable with physically active, site‑based work.
• You have experience using hand and power tools, working outdoors, following work instructions, and completing tasks that require strength, coordination, and attention to detail.
• You understand the importance of completing work safely onsite and consistently follow procedures, risk controls, and safety guidelines.
• You’re capable of working in physically demanding environments, adapting to changing conditions, and maintaining focus while performing repetitive or technically detailed tasks.
• You communicate clearly, work respectfully in customer and public environments, and contribute positively to a team culture focused on safety, quality, and reliability.
• You’re open to learning new technical skills, motivated to build long‑term capability, and hold a current driver’s licence to support your field‑based responsibilities.

If you are dependable, safety‑focused, and motivated by practical, hands‑on work that delivers real outcomes, this role provides a strong entry point into a long‑term technical career with full training and ongoing support.

Life at nbn:

To be part of nbn is to be part of something bigger. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere.

We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world:

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.

Equal Opportunities for All:

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us.

Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.