At a Glance
- Tasks: Deliver top-notch customer service and support users throughout their journey.
- Company: Join nbn, a leader in building Australia's digital future.
- Benefits: Enjoy flexible working arrangements, great training, and equal employment opportunities.
- Other info: Be part of an inclusive workplace that values diverse perspectives.
- Why this job: Make a real impact while helping shape Australia's digital landscape.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 49500 - 60500 $ per year.
Build your career and Australia's future. With us, you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.
A bit about your role
In your role as the Customer Enquiries Consultant at nbn, you will play a key role in delivering high-quality customer service as part of the Customer Service Team, which supports end users across all stages of their journey. Reporting to the Customer Enquiries Team Leader, the consultant serves as the first point of contact for external enquiries, handling interactions via phone and email. The role requires strong communication skills, product knowledge, and the ability to resolve issues efficiently and empathetically. Consultants must manage their own workload, meet performance targets, and contribute to continuous improvement efforts in a dynamic, customer-focused environment.
A bit about you
The ideal candidate for this role should have some customer service experience, particularly in service recovery and handling escalations, preferably within a contact centre or telecommunications environment. Strong problem-solving, self-management, and effective communication skills are essential. Proficiency in using general and specific work-based technologies like Microsoft Office and CRM systems is also required, along with the ability to multitask efficiently. Candidates must also demonstrate a commitment to workplace safety, adhere to company policies, and contribute to a safe and compliant working environment.
Life at nbn
To be part of nbn is to be part of something bigger. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network—a network made for more.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing ***********@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered.
Please note that this is a 12 months fixed term opportunity and applications for this role will close at midnight Sunday, 25th of October 2026. To be eligible for this role, you must have full working rights in Australia.
Customer Enquiries Consultant in Gold Coast employer: NBN Co
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